Birdeye vs CM.com
Converge Team
Side-by-side comparison for 2026
| Feature | Birdeye | CM.com |
|---|---|---|
| Starting Price | From $299/mo | From $83/seat/mo |
| Best For | Large enterprises needing comprehensive reputation management | Large enterprises and developers needing comprehensive CPaaS solutions with extensive API capabilities |
| Standout Feature | Advanced reputation monitoring and management | Comprehensive Communications Platform as a Service (CPaaS) with enterprise-grade infrastructure and extensive API capabilities |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.4 | 4.7/5 |
Birdeye and CM.com serve different segments of the customer communication market. Birdeye is a premium reputation management platform priced at $299-$599/month with a 4.4/5 G2 rating, while CM.com offers flexible messaging infrastructure from free to custom enterprise pricing with a superior 4.7/5 G2 rating.
The choice often comes down to whether you need Birdeye's specialized reputation management features or CM.com's broader, more affordable messaging platform.
Feature Comparison
Birdeye specializes in reputation management, review monitoring, and local SEO optimization. Their platform excels at managing online reviews, social media presence, and customer feedback across multiple locations.
CM.com provides comprehensive messaging APIs, SMS, email, voice, and chat capabilities with enterprise-grade reliability. Their platform focuses on communication infrastructure rather than reputation management.
CM.com's higher G2 rating (4.7 vs 4.4) suggests users find their platform more reliable and feature-complete for general messaging needs.
Pricing Comparison
Birdeye's $299-$599/month pricing targets established businesses with significant reputation management needs. This premium pricing includes comprehensive reputation monitoring but can be prohibitive for smaller businesses.
CM.com's free-to-custom pricing model makes it accessible for any business size. You can start free and scale up as needed, making it much more cost-effective for most use cases.
Unless you specifically need reputation management features, CM.com offers significantly better value for money.
Birdeye
Pros
- ✓ Comprehensive reputation management
- ✓ Strong analytics and reporting
- ✓ Multi-location support
Cons
- ✗ Very expensive pricing
- ✗ Complex interface
- ✗ Steep learning curve
CM.com
Pros
- ✓ Extensive channel coverage including voice and SMS
- ✓ Robust API-first architecture for developers
- ✓ Enterprise-grade infrastructure with high uptime
Cons
- ✗ Complex pricing structure with multiple add-on costs
- ✗ Steep learning curve for smaller teams
- ✗ Limited transparency in pricing details
Verdict
Choose Birdeye if reputation management is critical to your business and you can justify the $299-$599 monthly investment. Choose CM.com if you want superior messaging infrastructure with better ratings and more flexible pricing.
Choose Birdeye if: Reputation management is mission-critical for your business and you have the budget for their $299-$599/month premium pricing.
Choose CM.com if: You want proven messaging infrastructure (4.7/5 G2 rating), flexible pricing starting free, and comprehensive communication features without the reputation management premium.
Alternative: Consider Converge at $49/month flat rate for modern customer communication that delivers excellent value without the complexity or high costs of enterprise platforms.
Looking for more options? Browse all 750+ platform comparisons, or see all Birdeye comparisons and all CM.com comparisons.