JivoChat Alternatives for 2026
Converge Team
Business messenger for customer communication
TL;DR: Top 5 JivoChat Alternatives
- 1. Zendesk – From $89/seat/mo, Industry-leading ticketing system with
- 2. Freshdesk – From $79/seat/mo, Freddy AI for automated
- 3. Intercom – From $85/seat/mo, Fin AI Agent that
- 4. Help Scout – From $45/seat/mo, Clean, intuitive interface with
- 5. Converge – $49/mo flat, best for messaging-first SMBs
JivoChat is a business messenger that combines website live chat with messaging platform support. It offers WhatsApp, Telegram, Facebook, Instagram, and more at affordable per-agent pricing.
Converge offers similar multi-channel support with flat-rate pricing and native Zalo integration.
Why Look for JivoChat Alternatives?
JivoChat supports multiple channels including WhatsApp, Telegram, Facebook, Instagram, Viber, and email. The platform includes basic CRM features and chatbot capabilities.
Converge supports WhatsApp, Telegram, Messenger, Instagram, Zalo, and Discord. It's the only platform with native Zalo support, important for Vietnamese markets.
Both platforms offer similar core functionality. JivoChat has more channels while Converge has deeper Zalo integration.
JivoChat Pricing
JivoChat's Professional plan costs $19/agent/month (with annual billing). For a 3-agent team, that's $57/month ($684/year). For a 5-agent team, it's $95/month ($1,140/year). The free Basic tier limits you to 5 agents with reduced features and only 2 months of chat history.
Converge offers flat $49/month pricing with up to 15 team members. Whether you have 3 agents or 10, the cost stays the same—$588/year total.
JivoChat is cheaper for solo operators or 2-agent teams. At 3+ agents, Converge becomes more economical. A 5-agent team saves $552/year with Converge, and savings grow with each additional team member.
Top JivoChat Alternatives Compared
1. Zendesk
Customer service software and support ticketing system
Strengths
- ✓ Industry-leading ticketing system with mature workflows
- ✓ Massive integration ecosystem with 1000+ apps
- ✓ Enterprise-grade security and compliance (HIPAA, SOC2)
Limitations
- • Per-agent pricing scales with team size
- • Complex setup and configuration
- • AI features require additional costs
2. Freshdesk
Cloud-based customer support software by Freshworks
Strengths
- ✓ Mature platform with proven reliability
- ✓ Strong automation and workflow capabilities
- ✓ Good integration ecosystem
Limitations
- • Messaging channels require add-ons
- • Interface can feel dated
- • Complex setup for multi-channel
3. Intercom
AI-first customer service platform
Strengths
- ✓ Fin AI Agent resolves queries autonomously
- ✓ Beautiful, modern interface design
- ✓ Strong product tour and onboarding features
Limitations
- • Premium pricing, especially with AI usage
- • Complex pricing structure
- • Per-resolution AI fees add up
4. Help Scout
Customer service platform for growing businesses
Strengths
- ✓ Clean, intuitive interface
- ✓ Excellent for email-based support
- ✓ Strong knowledge base features
Limitations
- • No native WhatsApp or Telegram
- • Live chat (Beacon) is basic
- • Limited automation capabilities
Comparison Table
| Platform | Starting Price | Best For | G2 Rating |
|---|---|---|---|
| Zendesk | From $89/seat/mo | Large enterprises needing comprehensive ticketing... | 4.3/5 |
| Freshdesk | From $79/seat/mo | Mid-sized businesses needing traditional helpdesk... | 4.4/5 |
| Intercom | From $85/seat/mo | Well-funded SaaS companies wanting AI-first... | 4.5/5 |
| Help Scout | From $45/seat/mo | Small-medium businesses wanting simple, email-focused... | 4.4/5 |
| Converge | $49/mo flat | Messaging-first SMBs | 4.8/5 |
Best for Messaging-First SMBs: Converge
If your team primarily uses messaging channels (WhatsApp, Telegram, Messenger, Instagram, Discord, Zalo) and wants predictable pricing, Converge is worth considering.
Why teams choose Converge:
- ✓ $49/month flat rate for up to 15 agents (no per-seat scaling)
- ✓ Native support for messaging channels most platforms treat as add-ons
- ✓ Unified inbox designed for real-time conversations, not tickets
When to choose something else:
- → You need enterprise compliance (HIPAA, SOC2) – Consider JivoChat or Zendesk
- → You're email/ticket-heavy – Consider Freshdesk or Help Scout
- → You need advanced automation – Consider Intercom or JivoChat
Choose JivoChat if: You have 1-2 agents, want a free tier, or don't need Zalo support.
Choose Converge if: You have 3+ agents, need Zalo integration, or want predictable flat-rate pricing.
Frequently Asked Questions
What are the best JivoChat alternatives in 2026?
The top JivoChat alternatives are Zendesk, Freshdesk, Intercom, and Converge. Each offers different strengths: Zendesk for Large enterprises needing comprehensive ticketing, and Converge for messaging-first teams with flat $49/month pricing.
How much does JivoChat cost?
JivoChat starts at From $19/seat/mo. For a 5-person team, this costs approximately $95/month. Additional costs may include add-ons, annual billing requirements, and implementation fees.
Is JivoChat good for small businesses?
JivoChat can work for small businesses, though per-seat pricing scales with team size. Alternatives like Converge offer flat-rate pricing ($49/month for up to 15 agents) better suited for SMBs.
What are JivoChat's main limitations?
JivoChat's main limitations include: Per-agent pricing; Limited free tier; Basic automation. These factors lead many teams to explore alternatives.
How does JivoChat pricing compare to alternatives?
JivoChat at From $19/seat/mo is competitively priced compared to alternatives. Zendesk starts at From $89/seat/mo. Converge offers flat $49/month for up to 15 agents, eliminating per-seat scaling.