Userlike vs Converge

Userlike is a German live chat platform focused on customer service and sales conversations. Known for its GDPR compliance and European market presence, it offers messaging across multiple channels including WhatsApp and Telegram.

Userlike supports WhatsApp Business, Telegram, and Facebook Messenger with unique video calling capabilities. However, it notably lacks Instagram support and has fewer third-party integrations compared to other platforms. The interface is clean but customization options are limited.

Userlike (now Lime Connect) uses a bundled seat model. The Team plan at €90/month includes 4 seats (annual billing required—€130/month if paid monthly). For teams needing more than 4 agents, the Corporate plan at €290/month includes 10 seats.

For a 3-agent team, you must purchase the Team plan at €90/month (~$97/month). For a 5-agent team, you exceed the Team plan's 4-seat limit and must upgrade to Corporate at €290/month (~$315/month). Additional costs apply for AI features and WhatsApp Campaigns.

Converge offers flat $49/month pricing with up to 15 team members. This provides significant savings—especially for growing teams who would face steep jumps between Userlike's tiers.

Userlike works well for European businesses needing GDPR compliance, but its operator-based pricing is expensive and it lacks Instagram support. Converge offers better value with more channels and predictable pricing.

While Userlike serves European markets well with GDPR compliance, its high per-operator costs and missing Instagram support make it less competitive. Converge delivers more channels, unlimited users, and transparent pricing that makes it accessible for businesses of all sizes.