Trengo vs Zendesk

Trengo and Zendesk are both established customer support platforms with different strengths. Trengo (G2 4.4/5) targets European businesses needing GDPR compliance, while Zendesk (G2 4.3/5) offers extensive integrations for global enterprises.

This comparison examines their pricing models, key features, and ideal use cases to help you choose the right platform.

Trengo's strengths: Excellent WhatsApp support, Flowbot automation, voice integration, and GDPR compliance make it ideal for European businesses with multi-channel needs.

Zendesk's advantages: Over 1000 integrations, HIPAA and SOC2 compliance, and mature enterprise features suit larger organizations with complex requirements.

Both platforms handle multi-channel support, but Trengo excels in messaging channels while Zendesk offers broader ecosystem connectivity.

Trengo: Custom pricing starting at $113/month with user limits and complex pricing structure. Can become expensive as teams grow.

Zendesk: Clear per-agent pricing from $55-$169/agent/month, making costs predictable but potentially expensive for larger teams.

Consider total cost of ownership including setup complexity, user limits, and required add-ons when comparing.

Choose Trengo if you're a European business needing GDPR-compliant multi-channel support with strong WhatsApp integration and can handle custom pricing starting at $113/month.

Choose Zendesk if you need extensive integrations (1000+), HIPAA/SOC2 compliance, and prefer predictable per-agent pricing ($55-$169/agent/month).

Choose Trengo if: You're a European business needing GDPR compliance, strong WhatsApp support, and can work with custom pricing.

Choose Zendesk if: You need extensive integrations, healthcare compliance (HIPAA), and prefer transparent per-agent pricing.

Alternative: Consider Converge at $49/month flat rate with up to 15 agents - a cost-effective option that eliminates per-agent fees entirely.