Respond.io vs Userlike
Converge Team
Side-by-side comparison for 2026
| Feature | Respond.io | Userlike |
|---|---|---|
| Starting Price | From $199/mo | From $90/mo |
| Best For | Medium to large enterprises needing advanced automation and AI-powered customer engagement across multiple channels | European companies requiring GDPR compliance |
| Standout Feature | Sophisticated AI agents that can handle complex customer conversations and automatically qualify leads through intelligent workflows | Built-in video calling functionality |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.8/5 | 4.3 |
Respond.io and Userlike represent different approaches to customer messaging. Respond.io specializes in conversational commerce with WhatsApp Business API and advanced automation, while Userlike focuses on website live chat with strong European market presence and GDPR compliance.
Their pricing reflects these different markets: Respond.io's $79-299 monthly team plans target businesses needing omnichannel messaging automation, while Userlike's €90-360 monthly pricing serves companies prioritizing website chat optimization and European data compliance.
Feature Comparison
Respond.io excels in messaging platform integration with native WhatsApp Business API, Instagram DM, and Telegram support. Its workflow builder creates sophisticated chatbots and automated sequences, while broadcast messaging and contact segmentation enable comprehensive customer engagement campaigns.
Userlike focuses on website chat optimization with features like chat ratings, file sharing, and video calls. It offers strong customization options, multilingual support, and robust GDPR compliance features that appeal to European businesses.
For analytics, Respond.io provides detailed conversation tracking, funnel analysis, and ROI measurement across all channels, while Userlike offers comprehensive chat performance metrics and visitor behavior analysis.
Pricing Comparison
Respond.io charges per team: $79/month (5 users), $165 (10 users), and $299 (25 users). Advanced features like WhatsApp Business API and sophisticated automation are included in higher tiers.
Userlike uses operator-based pricing: €90/month (4 operators), €180 (8 operators), and €360 (16 operators). Additional costs apply for phone support and advanced integrations, making it expensive for larger teams.
For a 5-person team, Respond.io costs $79/month while Userlike costs approximately €90 ($95)/month, making them similarly priced but with very different feature sets.
Respond.io
Pros
- ✓ Comprehensive omnichannel support with deep integrations
- ✓ Advanced AI capabilities for automated customer interactions
- ✓ Powerful workflow automation with visual builder
Cons
- ✗ Complex setup and learning curve for advanced features
- ✗ Higher cost structure with per-agent pricing model
- ✗ WhatsApp API charges add significant ongoing costs
Userlike
Pros
- ✓ Strong European presence
- ✓ GDPR compliant
- ✓ Good WhatsApp integration
Cons
- ✗ Expensive operator-based pricing
- ✗ Limited customization
- ✗ Fewer integrations than competitors
Verdict
Choose Respond.io if you need WhatsApp Business API, advanced messaging automation, and omnichannel customer engagement. Choose Userlike if website live chat optimization, European data compliance, and multilingual support are your priorities.
Choose Respond.io if: Messaging platforms like WhatsApp are crucial to your business, you need advanced automation workflows, or you want comprehensive omnichannel customer engagement beyond website chat.
Choose Userlike if: You're primarily focused on website live chat, need strong GDPR compliance, operate in European markets, or require extensive chat customization and multilingual support.
Consider Converge at $49/month flat rate if you want predictable pricing without per-operator fees and need essential customer support features without the specialized focus of either platform.
Looking for more options? Browse all 750+ platform comparisons, or see all Respond.io comparisons and all Userlike comparisons.