Respond.io vs Textline
Converge Team
Side-by-side comparison for 2026
| Feature | Respond.io | Textline |
|---|---|---|
| Starting Price | From $199/mo | From $100/mo |
| Best For | Medium to large enterprises needing advanced automation and AI-powered customer engagement across multiple channels | Small businesses needing simple SMS messaging |
| Standout Feature | Sophisticated AI agents that can handle complex customer conversations and automatically qualify leads through intelligent workflows | Streamlined SMS-only experience |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.8/5 | 4.2 |
Respond.io and Textline both focus on business messaging, but serve different market segments. Respond.io targets enterprise customers with comprehensive omnichannel solutions, while Textline specializes in SMS-first communication for small to medium businesses.
Understanding their distinct approaches to customer messaging helps determine which platform aligns better with your business communication strategy and growth plans.
Feature Comparison
Respond.io offers comprehensive omnichannel support including WhatsApp, Facebook Messenger, Instagram, Telegram, and web chat. Its advanced chatbot builder and workflow automation excel in complex customer journeys.
Textline focuses primarily on SMS with some email integration. It provides excellent team collaboration features, shared inboxes, and simple automation rules that work well for straightforward communication needs.
Respond.io delivers superior analytics and reporting capabilities, while Textline offers better ease of use and faster implementation for SMS-focused operations.
Pricing Comparison
Respond.io pricing starts at $79/month per user with additional conversation-based charges for high-volume accounts. Enterprise features and WhatsApp Business API access require higher-tier plans.
Textline offers more transparent pricing starting at $30/month for basic SMS features, with per-message charges for outbound texts. Their pricing model is simpler and more predictable for small teams.
For businesses primarily using SMS, Textline provides better value. For omnichannel requirements, Respond.io's feature set justifies the higher cost.
Respond.io
Pros
- ✓ Comprehensive omnichannel support with deep integrations
- ✓ Advanced AI capabilities for automated customer interactions
- ✓ Powerful workflow automation with visual builder
Cons
- ✗ Complex setup and learning curve for advanced features
- ✗ Higher cost structure with per-agent pricing model
- ✗ WhatsApp API charges add significant ongoing costs
Textline
Pros
- ✓ Simple SMS-focused interface
- ✓ Good team collaboration features
- ✓ Reasonable pricing for SMS
Cons
- ✗ SMS only - no other channels
- ✗ Message limits with overage fees
- ✗ Limited automation capabilities
Verdict
Choose Respond.io if you need enterprise-grade omnichannel messaging with advanced automation, WhatsApp Business API, and complex workflow management. Choose Textline if you prioritize simple SMS communication with easy setup and straightforward team collaboration features.
Choose Respond.io if: You need enterprise omnichannel messaging, advanced automation, WhatsApp Business integration, and complex customer journey management.
Choose Textline if: You primarily communicate via SMS, need simple team collaboration, and prefer straightforward pricing without complex feature sets.
For businesses wanting essential omnichannel features without enterprise complexity, Converge offers a balanced solution at $49/month flat rate with no per-message charges.
Looking for more options? Browse all 750+ platform comparisons, or see all Respond.io comparisons and all Textline comparisons.