Reamaze vs Tidio
Converge Team
Side-by-side comparison for 2026
| Feature | Reamaze | Tidio |
|---|---|---|
| Starting Price | From $49/seat/mo | From $98/mo |
| Best For | Businesses needing traditional support channels with social media integration | Small ecommerce businesses on Shopify needing live chat and basic automation |
| Standout Feature | Comprehensive e-commerce integrations | Lyro AI chatbot with strong ecommerce query resolution |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.3 | 4.7/5 |
Reamaze and Tidio both target ecommerce businesses but with different approaches. Reamaze ($15-$35/user, G2 4.3) offers comprehensive ecommerce support with deep platform integrations, while Tidio ($0-$749/mo, G2 4.7) focuses on live chat, automation, and customer engagement.
Both platforms understand ecommerce needs but prioritize different aspects of customer communication and support workflows.
Feature Comparison
Reamaze provides comprehensive ecommerce support with features like order management integration, customer history tracking, social media monitoring, and multi-channel ticketing. It includes FAQ management, team collaboration tools, and detailed ecommerce analytics.
Tidio specializes in real-time customer engagement with live chat widgets, advanced chatbot automation, visitor behavior tracking, and conversion optimization. It offers mobile-first design, automated lead capture, and seamless ecommerce platform integrations.
The main difference: Reamaze offers complete ecommerce support operations while Tidio optimizes for immediate customer interaction and automated engagement.
Pricing Comparison
Reamaze uses per-user pricing from $15-$35/user/month, which includes comprehensive ecommerce features but can become expensive for larger teams. All integrations and features are included in the plans.
Tidio offers flat-rate pricing from free to $749/month with up to 15 agents, making it highly scalable for growing ecommerce businesses. Advanced AI features and premium integrations require higher-tier plans.
For small ecommerce teams (under 5 users), Reamaze may provide better value with its comprehensive features. For larger teams or those prioritizing chat, Tidio offers superior scalability.
Reamaze
Pros
- ✓ User-friendly interface
- ✓ Good automation features
- ✓ Mobile app availability
Cons
- ✗ Per-user pricing gets expensive
- ✗ Limited messaging channel support
- ✗ No WhatsApp or Telegram integration
Tidio
Pros
- ✓ Excellent Shopify and ecommerce integrations
- ✓ Lyro AI chatbot is effective
- ✓ Easy setup with no coding required
Cons
- ✗ Conversation-based pricing can get expensive
- ✗ No native Telegram or Zalo support
- ✗ AI features (Lyro) cost extra
Verdict
Choose Reamaze if you need comprehensive ecommerce support features, deep platform integrations, and traditional helpdesk functionality. Choose Tidio if you prioritize live chat, automation, and unlimited agent scalability.
Choose Reamaze if: You need comprehensive ecommerce support features, deep platform integrations, traditional ticketing with ecommerce context, and have a smaller support team.
Choose Tidio if: You prioritize live chat and automation, need up to 15 agents, want modern customer engagement tools, or plan to scale your support team significantly.
For ecommerce businesses wanting both comprehensive features and unlimited scalability, consider Converge at $49/month flat rate with up to 15 agents - offering Reamaze's ecommerce focus with Tidio's unlimited agent advantage.
Looking for more options? Browse all 750+ platform comparisons, or see all Reamaze comparisons and all Tidio comparisons.