Olark vs Tawk.to
Converge Team
Side-by-side comparison for 2026
| Feature | Olark | Tawk.to |
|---|---|---|
| Starting Price | From $29/seat/mo | From $58/mo |
| Best For | Small to medium businesses needing basic live chat | Businesses needing free website live chat |
| Standout Feature | Visitor insights and chat targeting | Completely free with up to 15 agents and full features |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.2 | 4.5/5 |
Olark ($29-$39/seat) and Tawk.to ($0-$1/hr, free plan available) both focus on live chat solutions but with different pricing models and feature sets for customer engagement.
Feature Comparison
Olark emphasizes chat customization, detailed reporting, and team collaboration features. Tawk.to delivers core live chat functionality with visitor monitoring and basic ticketing capabilities.
Pricing Comparison
Tawk.to's free tier and $1/hr support make it extremely cost-effective. Olark's $29-$39/seat pricing provides more features but increases costs significantly for larger teams.
Olark
Pros
- ✓ Easy setup and customization
- ✓ Good visitor tracking
- ✓ Reliable uptime
Cons
- ✗ Per-agent pricing gets expensive
- ✗ Limited mobile app functionality
- ✗ No social media integration
Tawk.to
Pros
- ✓ Completely free
- ✓ Up to 15 agents
- ✓ Full-featured
Cons
- ✗ Website chat only
- ✗ No messaging platforms
- ✗ Branding on free plan
Verdict
Tawk.to provides superior value with free live chat and minimal costs, while Olark offers more advanced chat customization and reporting features for teams willing to pay per seat.
Choose Tawk.to for budget-conscious live chat or Olark for advanced chat customization needs. Consider Converge at $49/mo flat rate for comprehensive customer communication with better team scalability.
Looking for more options? Browse all 750+ platform comparisons, or see all Olark comparisons and all Tawk.to comparisons.