Olark vs Zoho SalesIQ
Converge Team
Side-by-side comparison for 2026
| Feature | Olark | Zoho SalesIQ |
|---|---|---|
| Starting Price | From $29/seat/mo | From $39/seat/mo |
| Best For | Small to medium businesses needing basic live chat | Zoho ecosystem users wanting integrated live chat and visitor tracking |
| Standout Feature | Visitor insights and chat targeting | Deep Zoho CRM integration with lead scoring and visitor intelligence |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.2 | 4.4/5 |
Olark and Zoho SalesIQ both specialize in live chat, but approach pricing and features differently. Olark offers straightforward chat with transparent pricing, while SalesIQ provides more comprehensive visitor intelligence and CRM integration.
Both platforms excel at real-time customer engagement, though SalesIQ includes more advanced automation and lead management capabilities.
Feature Comparison
Olark focuses on chat excellence with features like automated triggers, chat ratings, and detailed transcripts. Its strength lies in simplicity and reliability, with excellent uptime and responsive support.
Zoho SalesIQ offers visitor tracking, lead scoring, chatbots, and seamless integration with Zoho CRM. It includes advanced features like screen sharing, co-browsing, and detailed visitor analytics.
Olark prioritizes ease of use, while SalesIQ provides more comprehensive visitor intelligence and automation tools.
Pricing Comparison
Olark costs $29/seat monthly for the Starter plan and $39/seat for Professional. Zoho SalesIQ starts free for 3 operators, then $12/operator (Express) or $20/operator (Professional).
For a 5-person team, Olark costs $145-195 monthly while SalesIQ costs $60-100 monthly - making SalesIQ significantly more affordable.
Olark
Pros
- ✓ Easy setup and customization
- ✓ Good visitor tracking
- ✓ Reliable uptime
Cons
- ✗ Per-agent pricing gets expensive
- ✗ Limited mobile app functionality
- ✗ No social media integration
Zoho SalesIQ
Pros
- ✓ Very competitive pricing
- ✓ Excellent Zoho ecosystem integration
- ✓ Good visitor tracking and lead scoring
Cons
- ✗ Interface feels dated
- ✗ Best value within Zoho ecosystem
- ✗ Limited integrations outside Zoho
Verdict
Choose Olark if you want simple, reliable live chat with excellent customer support and don't need complex integrations. Choose Zoho SalesIQ if you need visitor tracking, lead scoring, and tight CRM integration at a lower cost.
Choose Olark if: You prioritize simplicity, excellent support, and don't mind paying premium for reliability and ease of use.
Choose Zoho SalesIQ if: You need advanced visitor tracking, CRM integration, and want to minimize per-operator costs.
Alternative: Consider Converge at $49/month flat rate for teams wanting modern chat without per-agent pricing complexity.
Looking for more options? Browse all 750+ platform comparisons, or see all Olark comparisons and all Zoho SalesIQ comparisons.