Olark vs Reamaze

Olark and Reamaze represent different approaches to customer communication. Olark specializes in live chat with deep website integration and visitor analytics, while Reamaze offers a comprehensive multi-channel platform combining chat, email, social media, and help desk functionality in one unified interface.

The decision between these platforms typically centers on whether you need specialized chat excellence or prefer an all-in-one communication hub that handles multiple support channels seamlessly.

Olark excels in chat-specific features including real-time visitor monitoring, chat transcripts, automated greetings, and advanced routing based on agent skills or availability. Its chat widget is highly customizable with extensive branding options.

Reamaze provides multi-channel support encompassing email, chat, social media (Facebook, Twitter, Instagram), and help desk ticketing. It offers unified customer profiles, conversation threading across channels, and collaborative team features.

Olark integrates with CRMs and support tools through APIs, while Reamaze includes native integrations with e-commerce platforms like Shopify, providing order information within customer conversations.

Olark starts at $29/agent/month for standard chat functionality, scaling to $59/agent/month for enterprise features including advanced reporting and integrations. All plans include unlimited chats and basic visitor tracking.

Reamaze begins at $15/agent/month for basic multi-channel support, reaching $25/agent/month for advanced features including automation, custom fields, and detailed analytics across all channels.

Reamaze offers more affordable pricing with broader channel coverage, while Olark's higher cost reflects its specialized chat capabilities and advanced visitor analytics.

Choose Olark if live chat is your primary focus and you want industry-leading chat features with detailed visitor insights. Choose Reamaze if you need unified multi-channel support with social media integration and comprehensive customer profiles.

Choose Olark if: Live chat is central to your customer engagement strategy and you need sophisticated visitor tracking and chat-specific features.

Choose Reamaze if: You want unified multi-channel support including social media integration and prefer comprehensive customer profiles across all touchpoints.

For modern teams seeking streamlined communication, Converge offers a flat $49/month rate with unified messaging capabilities, eliminating per-agent cost scaling.