Missive vs Tawk.to
Converge Team
Side-by-side comparison for 2026
| Feature | Missive | Tawk.to |
|---|---|---|
| Starting Price | From $24/seat/mo | From $58/mo |
| Best For | Teams needing collaborative email management with basic chat features | Businesses needing free website live chat |
| Standout Feature | Seamless team collaboration on email conversations | Completely free with up to 15 agents and full features |
| Free Plan | ✓ | ✓ |
| G2 Rating | 4.7 | 4.5/5 |
Missive and Tawk.to represent two different philosophies in customer communication. Missive positions itself as a collaborative inbox for teams, while Tawk.to focuses on free live chat with optional premium features.
With Missive's G2 rating of 4.7/5 and Tawk.to's 4.5/5, both platforms have strong user satisfaction, but serve different market segments and use cases.
Feature Comparison
Missive excels in team collaboration with shared inboxes, internal comments, and advanced workflow management. It integrates email, chat, and social media into a unified workspace designed for team productivity.
Tawk.to focuses on live chat excellence with up to 15 agents on the free plan, visitor monitoring, and basic automation. Its strength lies in providing essential chat functionality without upfront costs.
The key difference is collaboration depth - Missive offers sophisticated team features while Tawk.to prioritizes accessibility and chat-specific functionality.
Pricing Comparison
Missive charges $14-$24 per user monthly depending on features, making it a significant investment for larger teams. However, this includes comprehensive collaboration tools and unlimited conversations.
Tawk.to's free plan covers up to 15 agents and basic chat features. Premium features like removing branding and advanced reporting cost around $1 per hour of usage, making it extremely cost-effective for smaller operations.
Missive
Pros
- ✓ Excellent team collaboration
- ✓ Clean, intuitive interface
- ✓ Good email management
Cons
- ✗ Limited messaging platform support
- ✗ Per-user pricing adds up
- ✗ No WhatsApp or Telegram integration
Tawk.to
Pros
- ✓ Completely free
- ✓ Up to 15 agents
- ✓ Full-featured
Cons
- ✗ Website chat only
- ✗ No messaging platforms
- ✗ Branding on free plan
Verdict
Choose Missive if you need advanced team collaboration features and can justify the $14-$24 per user monthly cost. Choose Tawk.to if you want to start with free live chat and only pay for premium features when needed.
Choose Missive if: You need advanced team collaboration, handle high email volumes, and can budget $14-$24 per user monthly for comprehensive communication management.
Choose Tawk.to if: You want to start with free live chat, have budget constraints, or primarily need basic chat functionality without complex team workflows.
For teams seeking a middle ground with flat-rate pricing, Converge offers comprehensive customer communication features at $49 per month, regardless of team size.
Looking for more options? Browse all 750+ platform comparisons, or see all Missive comparisons and all Tawk.to comparisons.