Missive vs Respond.io
Converge Team
Side-by-side comparison for 2026
| Feature | Missive | Respond.io |
|---|---|---|
| Starting Price | From $24/seat/mo | From $199/mo |
| Best For | Teams needing collaborative email management with basic chat features | Medium to large enterprises needing advanced automation and AI-powered customer engagement across multiple channels |
| Standout Feature | Seamless team collaboration on email conversations | Sophisticated AI agents that can handle complex customer conversations and automatically qualify leads through intelligent workflows |
| Free Plan | ✓ | ✗ |
| G2 Rating | 4.7 | 4.8/5 |
Missive and Respond.io approach team communication from different angles. Missive combines email, chat, and SMS in a unified inbox with strong collaboration features, while Respond.io specializes in conversational marketing through messaging platforms like WhatsApp and Instagram.
Their pricing models reflect these different focuses: Missive's $14-24 per user pricing targets teams wanting email collaboration, while Respond.io's $79-299 team plans serve businesses prioritizing messaging automation and customer engagement.
Feature Comparison
Missive excels in email collaboration with features like internal comments, shared drafts, and team assignments. It integrates email, SMS, and team chat in one interface, making it ideal for teams that handle high email volumes collaboratively.
Respond.io focuses on messaging platforms with native WhatsApp Business API, Instagram DM, and Facebook Messenger integration. Its strength lies in workflow automation, chatbot building, and broadcast messaging capabilities that Missive lacks entirely.
For team collaboration, Missive offers superior email-based teamwork tools, while Respond.io provides better customer journey tracking and conversation analytics across messaging channels.
Pricing Comparison
Missive charges per user: $14/month for Starter and $24 for Productive. The pricing is straightforward with most features included, though some integrations require the higher tier.
Respond.io uses team-based pricing: $79/month (5 users), $165 (10 users), and $299 (25 users). Advanced features like WhatsApp Business API and sophisticated automation are included in higher tiers.
For a 4-person team, Missive costs $56-96/month while Respond.io costs $79/month. The choice depends on whether you need email collaboration or messaging automation more.
Missive
Pros
- ✓ Excellent team collaboration
- ✓ Clean, intuitive interface
- ✓ Good email management
Cons
- ✗ Limited messaging platform support
- ✗ Per-user pricing adds up
- ✗ No WhatsApp or Telegram integration
Respond.io
Pros
- ✓ Comprehensive omnichannel support with deep integrations
- ✓ Advanced AI capabilities for automated customer interactions
- ✓ Powerful workflow automation with visual builder
Cons
- ✗ Complex setup and learning curve for advanced features
- ✗ Higher cost structure with per-agent pricing model
- ✗ WhatsApp API charges add significant ongoing costs
Verdict
Choose Missive if you need powerful email collaboration with team chat integration and prefer per-user pricing. Choose Respond.io if messaging channels and marketing automation are central to your customer strategy.
Choose Missive if: Your team collaborates heavily on email responses, you need internal chat alongside customer communication, and prefer straightforward per-user pricing.
Choose Respond.io if: Messaging platforms are crucial for your business, you need advanced automation and chatbots, or you want comprehensive customer journey tracking.
Consider Converge at $49/month flat rate if you want predictable pricing without per-user scaling and need essential customer support features without the specialized focus of either platform.
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