Missive vs Olark

Missive and Olark represent fundamentally different approaches to customer communication. Missive offers a unified inbox that combines email, chat, SMS, and social media into a single collaborative workspace with team chat functionality. Olark specializes exclusively in live chat with advanced visitor tracking and website integration capabilities.

The decision between these platforms hinges on whether you need a comprehensive communication hub that unifies all channels or prefer a specialized chat solution with deep website integration features.

Missive provides a unified inbox combining email, live chat, SMS, WhatsApp, Facebook Messenger, and social media mentions. It includes team collaboration features like internal chat, shared drafts, and conversation assignments with real-time collaboration.

Olark focuses exclusively on live chat excellence with visitor monitoring, chat transcripts, automated triggers, and sophisticated routing based on agent availability or skills. Its chat widget offers extensive customization and branding options.

Missive integrates with popular tools through APIs and offers mobile apps for team communication, while Olark specializes in website integration with detailed visitor analytics and CRM connections.

Missive starts at $14/user/month for basic unified inbox functionality, scaling to $24/user/month for advanced features including automation, integrations, and unlimited message history. All plans include team collaboration features.

Olark begins at $29/agent/month for standard chat capabilities, reaching $59/agent/month for enterprise features including advanced analytics and integrations. Pricing includes unlimited chats and visitor tracking.

Missive offers more affordable pricing for teams needing multi-channel communication, while Olark's higher cost reflects its specialized chat features and comprehensive visitor analytics.

Choose Missive if you want unified communication across all channels with team collaboration and internal chat features. Choose Olark if live chat is your primary customer touchpoint and you need specialized visitor analytics and chat optimization tools.

Choose Missive if: You need unified communication across multiple channels with team collaboration and want to consolidate all customer touchpoints in one interface.

Choose Olark if: Live chat is central to your customer engagement strategy and you need specialized visitor tracking with advanced chat optimization features.

For teams seeking streamlined customer communication, Converge provides a flat $49/month solution with unified messaging capabilities, avoiding complex per-agent pricing structures.