LiveChat vs Tawk.to
Converge Team
Side-by-side comparison for 2026
| Feature | LiveChat | Tawk.to |
|---|---|---|
| Starting Price | From $49/seat/mo | From $58/mo |
| Best For | E-commerce teams needing visitor tracking with WhatsApp support | Businesses needing free website live chat |
| Standout Feature | Detailed visitor tracking with real-time website analytics | Completely free with up to 15 agents and full features |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.5/5 | 4.5/5 |
LiveChat ($20-$149/agent/month, G2 4.5/5) and Tawk.to (free with $1/hour paid support, G2 4.5/5) represent two different philosophies in customer support. LiveChat offers a premium, feature-rich experience with advanced automation and integrations, while Tawk.to provides a completely free chat solution with optional paid human support.
The choice between them often depends on your budget constraints and whether you need advanced features or can work with a simpler, cost-effective solution.
Feature Comparison
LiveChat excels with its advanced chatbot builder, detailed visitor tracking, and comprehensive analytics dashboard. It offers seamless integrations with CRM systems, email marketing tools, and e-commerce platforms, making it ideal for businesses with complex workflows.
Tawk.to focuses on simplicity with its free live chat widget, basic visitor monitoring, and straightforward interface. While it lacks advanced automation, it includes essential features like file sharing, chat transcripts, and mobile apps at no cost.
The key difference lies in automation capabilities - LiveChat provides sophisticated bot workflows and triggers, while Tawk.to relies primarily on human agents with basic automated greetings.
Pricing Comparison
LiveChat's pricing starts at $20/agent/month for basic features, scaling to $149/agent/month for enterprise capabilities. This can become expensive for larger teams but includes advanced features, unlimited chat history, and priority support.
Tawk.to is completely free for the software, including up to 15 agents and chats. You only pay $1/hour when you need their trained agents to handle chats, making it extremely cost-effective for businesses with light support needs or tight budgets.
LiveChat
Pros
- ✓ Excellent visitor tracking and analytics
- ✓ Strong integration ecosystem (200+ apps)
- ✓ Reliable WhatsApp Business API support
Cons
- ✗ Per-agent pricing model
- ✗ ChatBot automation is separate product
- ✗ No native Telegram or Zalo support
Tawk.to
Pros
- ✓ Completely free
- ✓ Up to 15 agents
- ✓ Full-featured
Cons
- ✗ Website chat only
- ✗ No messaging platforms
- ✗ Branding on free plan
Verdict
Choose LiveChat if you need advanced automation, detailed analytics, and extensive integrations with a budget for premium features. Choose Tawk.to if you want a free solution with basic chat functionality and don't mind paying hourly for human support when needed.
Choose LiveChat if: You need advanced automation, detailed analytics, extensive integrations, and have budget for premium features that can scale with your business growth.
Choose Tawk.to if: You want a free chat solution with basic functionality and prefer paying only for human support when needed, making it perfect for startups or small businesses.
For a middle-ground option, consider Converge at $49/mo flat rate for up to 15 agents with essential features and no per-agent fees.
Looking for more options? Browse all 750+ platform comparisons, or see all LiveChat comparisons and all Tawk.to comparisons.