LiveChat vs Respond.io
Converge Team
Side-by-side comparison for 2026
| Feature | LiveChat | Respond.io |
|---|---|---|
| Starting Price | From $49/seat/mo | From $199/mo |
| Best For | E-commerce teams needing visitor tracking with WhatsApp support | Medium to large enterprises needing advanced automation and AI-powered customer engagement across multiple channels |
| Standout Feature | Detailed visitor tracking with real-time website analytics | Sophisticated AI agents that can handle complex customer conversations and automatically qualify leads through intelligent workflows |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.5/5 | 4.8/5 |
LiveChat ($20-$149/agent/month, G2 4.5/5) and Respond.io ($79-$299/month, G2 4.8/5) target different aspects of customer communication. LiveChat specializes in website visitor engagement with advanced chat automation, while Respond.io focuses on messaging app integration, particularly WhatsApp Business API, with sophisticated conversation routing and AI capabilities.
Your choice depends on whether you prioritize website chat conversion or messaging app communication with advanced automation and AI features.
Feature Comparison
LiveChat excels at website visitor engagement with real-time tracking, behavioral triggers, and conversion-focused chatbots. It provides detailed visitor analytics, proactive chat invitations, and sophisticated automation designed specifically for turning website traffic into leads and sales.
Respond.io specializes in messaging app communication, particularly WhatsApp Business API, with advanced conversation routing, AI-powered responses, and broadcast messaging capabilities. It offers superior integration with messaging platforms and provides sophisticated workflow automation for customer journey management.
The fundamental difference is channel focus - LiveChat dominates website chat while Respond.io leads in messaging app integration and AI-powered conversation management across multiple platforms.
Pricing Comparison
LiveChat uses per-agent pricing from $20-$149/month per agent, which can scale expensively but includes specialized website chat features and visitor analytics. The pricing is straightforward with clear feature tiers.
Respond.io starts at $79/month for basic features and scales to $299/month for advanced AI and automation capabilities. This pricing includes multiple users and focuses on conversation volume rather than per-agent fees, making it potentially more economical for teams handling high message volumes.
LiveChat
Pros
- ✓ Excellent visitor tracking and analytics
- ✓ Strong integration ecosystem (200+ apps)
- ✓ Reliable WhatsApp Business API support
Cons
- ✗ Per-agent pricing model
- ✗ ChatBot automation is separate product
- ✗ No native Telegram or Zalo support
Respond.io
Pros
- ✓ Comprehensive omnichannel support with deep integrations
- ✓ Advanced AI capabilities for automated customer interactions
- ✓ Powerful workflow automation with visual builder
Cons
- ✗ Complex setup and learning curve for advanced features
- ✗ Higher cost structure with per-agent pricing model
- ✗ WhatsApp API charges add significant ongoing costs
Verdict
Choose LiveChat if you need advanced website chat features, detailed visitor tracking, and specialized tools for converting website visitors. Choose Respond.io if you prioritize messaging app integration, WhatsApp Business API, and advanced AI-powered conversation management.
Choose LiveChat if: You need advanced website chat automation, detailed visitor behavior tracking, and specialized tools for converting website visitors through targeted chat interactions and proactive engagement.
Choose Respond.io if: You prioritize messaging app integration (especially WhatsApp Business), need advanced AI-powered conversation management, and handle high volumes of customer messages across multiple platforms.
For a straightforward alternative, consider Converge at $49/mo flat rate for up to 15 agents with essential chat features and basic automation without complex messaging app integrations.
Looking for more options? Browse all 750+ platform comparisons, or see all LiveChat comparisons and all Respond.io comparisons.