LiveAgent vs Tawk.to
Converge Team
Side-by-side comparison for 2026
| Feature | LiveAgent | Tawk.to |
|---|---|---|
| Starting Price | From $49/seat/mo | From $58/mo |
| Best For | Traditional customer service teams needing comprehensive help desk functionality with phone support | Businesses needing free website live chat |
| Standout Feature | Comprehensive all-in-one platform combining help desk, live chat, and call center in a single solution | Completely free with up to 15 agents and full features |
| Free Plan | ✓ | ✓ |
| G2 Rating | 4.5/5 | 4.5/5 |
LiveAgent ($0-$69/agent) and Tawk.to ($0-$1/hr) both offer free plans but serve different support needs - comprehensive help desk versus focused live chat solution.
Feature Comparison
LiveAgent offers full help desk capabilities including advanced ticketing, knowledge base, call center features, and comprehensive reporting. Tawk.to specializes in live chat with visitor tracking and basic support tools.
Pricing Comparison
Tawk.to's free plan and $1/hr support offer unbeatable value for chat-only needs. LiveAgent's $0-$69/agent pricing provides comprehensive help desk features with scalable per-agent costs.
LiveAgent
Pros
- ✓ Extensive feature set with 188+ capabilities
- ✓ Strong call center functionality with unlimited recordings
- ✓ Mature platform with robust reporting and analytics
Cons
- ✗ Per-agent pricing can become expensive for larger teams
- ✗ Complex interface may overwhelm users focused on messaging
- ✗ Social media integrations require additional fees on lower tiers
Tawk.to
Pros
- ✓ Completely free
- ✓ Up to 15 agents
- ✓ Full-featured
Cons
- ✗ Website chat only
- ✗ No messaging platforms
- ✗ Branding on free plan
Verdict
Tawk.to excels for budget-friendly live chat implementation, while LiveAgent provides complete help desk functionality with ticketing, knowledge base, and multi-channel support.
Choose Tawk.to for simple live chat or LiveAgent for complete help desk functionality. Consider Converge at $49/mo flat rate for unified customer communication without per-agent limitations.
Looking for more options? Browse all 750+ platform comparisons, or see all LiveAgent comparisons and all Tawk.to comparisons.