LiveAgent vs Zoho SalesIQ
Converge Team
Side-by-side comparison for 2026
| Feature | LiveAgent | Zoho SalesIQ |
|---|---|---|
| Starting Price | From $49/seat/mo | From $39/seat/mo |
| Best For | Traditional customer service teams needing comprehensive help desk functionality with phone support | Zoho ecosystem users wanting integrated live chat and visitor tracking |
| Standout Feature | Comprehensive all-in-one platform combining help desk, live chat, and call center in a single solution | Deep Zoho CRM integration with lead scoring and visitor intelligence |
| Free Plan | ✓ | ✓ |
| G2 Rating | 4.5/5 | 4.4/5 |
LiveAgent and Zoho SalesIQ both offer comprehensive customer support solutions, but with different strengths and market positioning. LiveAgent provides a full help desk suite with ticketing, while SalesIQ focuses primarily on live chat and visitor engagement within the Zoho ecosystem.
With LiveAgent's 4.5/5 G2 rating compared to SalesIQ's 4.4/5, both platforms demonstrate strong user satisfaction, though they serve different primary use cases.
Feature Comparison
LiveAgent offers a comprehensive help desk platform including ticketing system, knowledge base, phone support, live chat, and social media integration. Their strength lies in ticket management, SLA tracking, and providing a complete customer service infrastructure.
Zoho SalesIQ specializes in website visitor engagement with live chat, visitor tracking, lead scoring, and integration with Zoho CRM. It includes basic automation, chat routing, and mobile apps, but lacks the comprehensive ticketing system that LiveAgent provides.
The fundamental difference is scope: LiveAgent serves as a complete help desk solution, while SalesIQ excels specifically at live chat and lead generation from website visitors.
Pricing Comparison
LiveAgent's pricing ranges from a free plan (limited features) to $69 per agent monthly for the All-Inclusive plan. The per-agent model can become expensive for larger teams, but includes comprehensive help desk functionality including phone support.
Zoho SalesIQ offers more affordable pricing from free to $20 per operator monthly, making it cost-effective for teams focused primarily on chat support. However, it lacks the ticketing and phone support features included in LiveAgent's higher tiers.
LiveAgent
Pros
- ✓ Extensive feature set with 188+ capabilities
- ✓ Strong call center functionality with unlimited recordings
- ✓ Mature platform with robust reporting and analytics
Cons
- ✗ Per-agent pricing can become expensive for larger teams
- ✗ Complex interface may overwhelm users focused on messaging
- ✗ Social media integrations require additional fees on lower tiers
Zoho SalesIQ
Pros
- ✓ Very competitive pricing
- ✓ Excellent Zoho ecosystem integration
- ✓ Good visitor tracking and lead scoring
Cons
- ✗ Interface feels dated
- ✗ Best value within Zoho ecosystem
- ✗ Limited integrations outside Zoho
Verdict
Choose LiveAgent if you need a complete help desk with ticketing, phone support, and multi-channel management ($0-$69/agent/month). Choose Zoho SalesIQ if live chat and lead generation are your priorities with Zoho integration ($0-$20/operator/month).
Choose LiveAgent if: You need a complete help desk solution with ticketing, phone support, and comprehensive customer service management, and can justify the higher per-agent costs.
Choose Zoho SalesIQ if: Live chat and lead generation are your primary needs, you're already using Zoho products, and you want to keep costs lower with focused functionality.
Consider Converge ($49/month flat rate) if you want multi-channel messaging capabilities without the complexity of full help desk features or escalating per-agent costs.
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