LiveAgent vs Olark
Converge Team
Side-by-side comparison for 2026
| Feature | LiveAgent | Olark |
|---|---|---|
| Starting Price | From $49/seat/mo | From $29/seat/mo |
| Best For | Traditional customer service teams needing comprehensive help desk functionality with phone support | Small to medium businesses needing basic live chat |
| Standout Feature | Comprehensive all-in-one platform combining help desk, live chat, and call center in a single solution | Visitor insights and chat targeting |
| Free Plan | ✓ | ✗ |
| G2 Rating | 4.5/5 | 4.2 |
LiveAgent and Olark represent different philosophies in customer support. LiveAgent offers a comprehensive helpdesk suite with multiple communication channels, while Olark specializes specifically in live chat with deep customization and visitor insights.
The choice depends on whether you need a full helpdesk solution or prefer to focus exclusively on optimizing live chat performance.
Feature Comparison
LiveAgent provides a complete helpdesk experience including ticketing, live chat, phone support, knowledge base, and social media integration. Their gamification features and automation tools help manage high-volume support efficiently.
Olark focuses exclusively on live chat excellence with advanced visitor tracking, detailed chat analytics, and extensive customization options. Their strength lies in chat optimization, lead qualification, and detailed visitor behavior insights.
LiveAgent suits businesses needing comprehensive support channels, while Olark excels for companies prioritizing chat conversion and customer engagement.
Pricing Comparison
LiveAgent's $0-$69 per agent monthly with a 4.5/5 G2 rating offers exceptional value for a full helpdesk suite. Their free plan includes basic features, making it accessible for small teams to start.
Olark costs $29-$39 per seat monthly with a 4.2/5 G2 rating, positioning it as a premium chat-only solution. While more expensive than LiveAgent's chat features alone, it offers specialized chat optimization tools.
LiveAgent provides better overall value if you need multiple support channels, while Olark justifies its cost for chat-focused strategies.
LiveAgent
Pros
- ✓ Extensive feature set with 188+ capabilities
- ✓ Strong call center functionality with unlimited recordings
- ✓ Mature platform with robust reporting and analytics
Cons
- ✗ Per-agent pricing can become expensive for larger teams
- ✗ Complex interface may overwhelm users focused on messaging
- ✗ Social media integrations require additional fees on lower tiers
Olark
Pros
- ✓ Easy setup and customization
- ✓ Good visitor tracking
- ✓ Reliable uptime
Cons
- ✗ Per-agent pricing gets expensive
- ✗ Limited mobile app functionality
- ✗ No social media integration
Verdict
Choose LiveAgent if you need comprehensive multi-channel support capabilities. Choose Olark if live chat is your primary focus and you want specialized chat optimization tools.
Choose LiveAgent if: You need a complete helpdesk solution with excellent value for money and multiple communication channels.
Choose Olark if: Live chat is your primary customer interaction method and you want specialized optimization and analytics tools.
Consider Converge at $49/month flat rate - offering comprehensive customer support features including chat without per-seat pricing, making it cost-effective for growing teams.
Looking for more options? Browse all 750+ platform comparisons, or see all LiveAgent comparisons and all Olark comparisons.