Kayako vs Sleekflow
Converge Team
Side-by-side comparison for 2026
| Feature | Kayako | Sleekflow |
|---|---|---|
| Starting Price | From $79/seat/mo | From $149/mo |
| Best For | Traditional businesses focused on email and phone support | E-commerce businesses in Asia-Pacific markets |
| Standout Feature | Comprehensive knowledge base with customer portal | Strong focus on social commerce and WeChat integration |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.2 | 4.5 |
Kayako and Sleekflow target different segments of the customer support market. Kayako provides enterprise-grade helpdesk functionality with comprehensive ticketing and knowledge management, while Sleekflow focuses on social commerce and messaging automation for growing businesses.
The choice between them often depends on whether you prioritize traditional support infrastructure or modern social selling capabilities.
Feature Comparison
Kayako delivers comprehensive helpdesk functionality including advanced ticketing, knowledge base management, customer satisfaction surveys, and detailed analytics. Its strength lies in handling complex support cases with full audit trails and escalation procedures.
Sleekflow specializes in social commerce with deep WhatsApp Business integration, Instagram messaging, and automated sales funnels. It excels at converting social interactions into sales opportunities through integrated payment processing and order management.
The platforms serve different use cases: Kayako for support-focused operations, Sleekflow for sales-driven customer engagement.
Pricing Comparison
Kayako follows traditional per-agent pricing starting at approximately $15/month per agent, with enterprise features requiring higher tiers. Costs can escalate quickly with team growth.
Sleekflow offers more flexible pricing with plans based on message volume and features rather than strict per-agent limits. Their social commerce features are included across most plans.
Budget considerations should factor in your primary use case: support operations favor Kayako's predictable per-agent model, while sales-focused teams may find Sleekflow's message-based pricing more economical.
Kayako
Pros
- ✓ Comprehensive multi-channel support
- ✓ Strong knowledge base functionality
- ✓ Good reporting capabilities
Cons
- ✗ Per-agent pricing gets expensive
- ✗ Limited social media integrations
- ✗ Complex setup for advanced features
Sleekflow
Pros
- ✓ Strong Asia-Pacific focus
- ✓ Good e-commerce integrations
- ✓ WeChat support
Cons
- ✗ More expensive than alternatives
- ✗ User account limits per tier
- ✗ Contact-based pricing limits
Verdict
Choose Kayako if you need robust helpdesk features and enterprise-level support management. Choose Sleekflow if social commerce integration and automated messaging workflows are your primary needs.
Choose Kayako if: You need comprehensive helpdesk functionality, detailed reporting, and enterprise-grade support management for complex customer issues.
Choose Sleekflow if: Your focus is on social commerce, WhatsApp Business integration, and converting customer conversations into sales opportunities.
Teams looking for balanced functionality without the complexity might consider Converge at $49/month flat rate, offering modern support features with straightforward pricing that scales with your business, not your team size.
Looking for more options? Browse all 750+ platform comparisons, or see all Kayako comparisons and all Sleekflow comparisons.