Hiver vs Mevrik
Converge Team
Side-by-side comparison for 2026
| Feature | Hiver | Mevrik |
|---|---|---|
| Starting Price | From $35/seat/mo | From $49/seat/mo |
| Best For | Organizations heavily invested in Gmail who primarily handle email support | Enterprise teams needing AI-powered omnichannel support with translation |
| Standout Feature | Native Gmail integration and shared mailbox management | AI translation and sentiment analysis for global support teams |
| Free Plan | ✓ | ✗ |
| G2 Rating | 4.6 | 4.5/5 |
Hiver and Mevrik compete with different philosophies in customer support. Hiver transforms Gmail into a powerful helpdesk, earning a 4.6/5 G2 rating, while Mevrik offers a standalone platform with advanced automation features and a 4.5/5 rating.
The choice often depends on whether you prefer Gmail-based workflows or dedicated support platform capabilities, with pricing structures reflecting these different approaches.
Feature Comparison
Hiver's genius lies in transforming Gmail into a collaborative helpdesk without forcing users to learn new interfaces. Its shared mailboxes, collision detection, and email templates work seamlessly within Gmail's familiar environment.
Mevrik provides a purpose-built support platform with AI-powered routing, advanced workflow automation, and comprehensive analytics dashboards. These features offer more control but require adapting to a new interface and workflow.
Both handle multi-channel support, but Hiver's Gmail integration feels natural for email-heavy teams while Mevrik's unified inbox approach works better for diverse communication channels.
Pricing Comparison
Hiver's $15-$59 per user monthly pricing offers excellent value, especially considering its top-tier 4.6/5 G2 rating. The Gmail integration eliminates training costs and adoption friction.
Mevrik's $37-$116 per user monthly pricing starts at more than double Hiver's entry point. For an 8-agent team, expect $120-$472/month with Hiver versus $296-$928/month with Mevrik.
Hiver's pricing advantage becomes more significant as teams grow, making it attractive for organizations already invested in Google Workspace.
Hiver
Pros
- ✓ Seamless Gmail integration
- ✓ Easy setup for Gmail users
- ✓ Good email management features
Cons
- ✗ Limited to Gmail ecosystem
- ✗ No modern messaging channels
- ✗ Expensive per-user pricing
Mevrik
Pros
- ✓ Comprehensive AI features including translation
- ✓ Good WhatsApp and Telegram support
- ✓ Sentiment analysis for prioritization
Cons
- ✗ Per-user pricing can be expensive
- ✗ Complex feature set for small teams
- ✗ Limited G2 reviews for assessment
Verdict
Choose Hiver if you want to leverage Gmail's familiarity with powerful helpdesk features at competitive pricing. Choose Mevrik if you need a dedicated platform with advanced automation and analytics.
Choose Hiver if: Your team uses Gmail heavily, you want minimal learning curve, and prefer cost-effective solutions with proven results.
Choose Mevrik if: You need dedicated support platform features, advanced automation, and budget allows for premium capabilities.
For teams wanting modern support tools without Gmail dependency or per-user scaling, Converge's flat $49/month pricing offers predictable costs and contemporary features.
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