Hiver vs Kustomer
Converge Team
Side-by-side comparison for 2026
| Feature | Hiver | Kustomer |
|---|---|---|
| Starting Price | From $35/seat/mo | From $89/seat/mo |
| Best For | Organizations heavily invested in Gmail who primarily handle email support | Enterprise teams needing CRM-integrated customer service |
| Standout Feature | Native Gmail integration and shared mailbox management | Unified customer timeline with CRM data integration |
| Free Plan | ✓ | ✗ |
| G2 Rating | 4.6 | 4.4/5 |
Hiver and Kustomer serve different philosophies in customer support management. Hiver specializes in Gmail-based collaborative support at $15-$59 per user monthly, while Kustomer offers comprehensive CRM functionality at premium pricing of $89-$139 per user monthly.
With Hiver earning an impressive 4.6/5 G2 rating compared to Kustomer's 4.4/5, both platforms excel in their respective niches, but target fundamentally different workflows and business requirements.
Feature Comparison
Hiver transforms Gmail into a collaborative helpdesk with shared inboxes, collision detection, and seamless email-based workflows. Its strength is leveraging familiar Gmail interfaces while adding powerful collaboration features.
Kustomer provides comprehensive customer relationship management with unified profiles, interaction timelines, and advanced analytics. While more complex, it offers deeper customer insights beyond email-centric workflows.
Hiver excels for teams already using Gmail extensively, while Kustomer serves businesses needing comprehensive customer relationship tracking across multiple channels.
Pricing Comparison
Hiver's $15-$59 per user monthly pricing offers excellent value for Gmail-based support teams. Kustomer's $89-$139 per user monthly represents a significant premium - roughly 2-6x more expensive depending on plan comparison.
For an 8-agent team, Hiver costs $120-$472 monthly versus Kustomer's $712-$1,112. This pricing advantage makes Hiver attractive for teams comfortable with Gmail-centric workflows, while Kustomer targets enterprises requiring comprehensive CRM features.
Hiver
Pros
- ✓ Seamless Gmail integration
- ✓ Easy setup for Gmail users
- ✓ Good email management features
Cons
- ✗ Limited to Gmail ecosystem
- ✗ No modern messaging channels
- ✗ Expensive per-user pricing
Kustomer
Pros
- ✓ Strong CRM features
- ✓ Customer timeline view
- ✓ Good AI capabilities
Cons
- ✗ Per-seat pricing
- ✗ Complex setup
- ✗ Enterprise-focused
Verdict
Choose Hiver if you want Gmail-integrated collaborative support with excellent user satisfaction and reasonable pricing. Choose Kustomer if you need enterprise CRM capabilities and comprehensive customer relationship management.
Choose Hiver if: Your team uses Gmail extensively and wants collaborative support features with excellent user satisfaction at reasonable pricing.
Choose Kustomer if: You need enterprise CRM capabilities and customer relationship insights beyond email-based support workflows.
For teams wanting modern customer support without Gmail dependency or per-user fees, Converge provides comprehensive functionality at $49 monthly flat rate - offering advanced features with predictable costs.
Looking for more options? Browse all 750+ platform comparisons, or see all Hiver comparisons and all Kustomer comparisons.