Hiver vs Kayako

Hiver and Kayako represent different approaches to customer support - Hiver transforms Gmail into a collaborative helpdesk, while Kayako provides a dedicated platform for unified customer conversations.

The choice depends on whether your team prefers working within Gmail's familiar interface or wants a purpose-built support platform with advanced conversation management.

Hiver excels by turning Gmail into a collaborative workspace with shared inboxes, email assignments, and collision detection. Teams can manage support without leaving their familiar Gmail environment.

Kayako provides unified customer conversations across email, chat, phone, and social media in a single timeline. Its customer journey tracking offers complete interaction history and context.

Hiver offers superior Gmail integration and email collaboration, while Kayako provides better multi-channel support and customer context management beyond email.

Hiver costs $15-$59 per user monthly, while Kayako ranges from $15-$35 per agent. Hiver's pricing can become expensive at higher tiers - a 10-person team costs $150-$590 with Hiver versus $150-$350 with Kayako.

Kayako offers better value for larger teams and multi-channel support needs, while Hiver's Gmail-centric approach justifies higher costs for email-heavy workflows.

Choose Hiver if your team lives in Gmail, wants seamless email collaboration, and values the highest G2 rating (4.6). Choose Kayako if you need unified multi-channel conversations and don't mind learning a new platform.

Choose Hiver if: Your team primarily uses Gmail, wants to avoid learning new software, and values the highest user satisfaction ratings (4.6 G2 score).

Choose Kayako if: You need true multi-channel support beyond email, want unified customer conversations, and prefer better pricing for larger teams.

Converge at $49/month flat rate bridges both worlds - offering Gmail integration like Hiver with unified conversations like Kayako, without per-user fees.