Helpshift vs Sleekflow
Converge Team
Side-by-side comparison for 2026
| Feature | Helpshift | Sleekflow |
|---|---|---|
| Starting Price | From $150/mo | From $149/mo |
| Best For | Mobile apps needing in-app customer support | E-commerce businesses in Asia-Pacific markets |
| Standout Feature | Native in-app messaging SDK for mobile apps | Strong focus on social commerce and WeChat integration |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.3/5 | 4.5 |
Helpshift and Sleekflow serve distinctly different use cases in customer communication. Helpshift specializes in mobile-first in-app support with AI automation, while Sleekflow focuses on social commerce and WhatsApp Business for sales conversion.
Sleekflow takes the lead with a 4.5/5 G2 rating versus Helpshift's 4.3/5, reflecting their different approaches - enterprise mobile support versus accessible social commerce tools.
Feature Comparison
Helpshift dominates mobile support with seamless in-app messaging, intelligent routing, and AI-powered resolution suggestions. Their platform excels at reducing support volume through proactive help and automated responses within mobile applications.
Sleekflow specializes in social commerce with WhatsApp Business API, Instagram Shopping integration, and sales automation workflows. It's designed to convert social media conversations into revenue rather than resolve support issues.
The fundamental difference: Helpshift reduces support burden through automation, while Sleekflow increases sales through social engagement.
Pricing Comparison
Helpshift uses custom enterprise pricing, typically starting around $150+ per agent monthly. This reflects their focus on larger companies with complex mobile apps requiring comprehensive support infrastructure.
Sleekflow's transparent $79-$599 monthly team pricing makes it accessible to SMBs and growing companies. The flat rate covers multiple users, making it economical for sales teams focused on social channels.
Cost comparison heavily depends on team size and use case - Helpshift targets enterprise mobile support budgets, while Sleekflow fits into sales and marketing budgets.
Helpshift
Pros
- ✓ Mobile-first
- ✓ Strong SDK
- ✓ In-app experience
Cons
- ✗ Issue-based pricing caps
- ✗ Mobile-focused
- ✗ Complex integration
Sleekflow
Pros
- ✓ Strong Asia-Pacific focus
- ✓ Good e-commerce integrations
- ✓ WeChat support
Cons
- ✗ More expensive than alternatives
- ✗ User account limits per tier
- ✗ Contact-based pricing limits
Verdict
Choose Helpshift if you need sophisticated mobile app support with AI automation and can work with custom enterprise pricing. Choose Sleekflow if you prioritize social commerce and WhatsApp sales at transparent $79-$599 monthly team rates.
Choose Helpshift if: You have a mobile app with high support volume, need advanced AI automation, and operate at enterprise scale.
Choose Sleekflow if: You focus on social commerce, need WhatsApp sales automation, and prefer predictable team-based pricing.
Alternative: Consider Converge at $49/month flat rate for up to 15 agents - provides essential omnichannel support at a fraction of both platforms' costs.
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