Helpshift vs Hiver

Helpshift specializes in mobile-first customer support with in-app messaging and SDK integration, while Hiver transforms Gmail into a collaborative customer service platform. These tools serve different organizational needs and technical requirements.

Helpshift targets mobile app developers and SaaS companies needing embedded support, whereas Hiver appeals to teams wanting familiar Gmail-based customer service workflows.

Helpshift excels in mobile support with native SDKs for iOS and Android, in-app messaging, push notifications, and mobile-optimized chat widgets. It includes advanced automation, bot integration, and comprehensive mobile analytics.

Hiver focuses on Gmail transformation with collision detection, shared labels, email templates, and basic automation within Gmail's interface. It offers SLA management and simple reporting but lacks mobile-specific features.

The fundamental difference lies in platform focus: Helpshift is built for mobile-first customer engagement while Hiver optimizes email-based support workflows.

Helpshift pricing starts at $150/month for up to 1,000 monthly active users, scaling based on user volume rather than agent count. Enterprise plans include custom pricing for high-volume applications.

Hiver charges $15-39/agent/month depending on features, making it more predictable for traditional support teams. The pricing models reflect their different target markets and usage patterns.

For mobile-heavy businesses, Helpshift's user-based pricing can be more economical, while traditional support teams often prefer Hiver's agent-based model.

Choose Helpshift if you need mobile-first support with in-app messaging, automation workflows, and developer-friendly integrations. Choose Hiver if your team prefers Gmail-based collaboration with simple shared inbox management.

Choose Helpshift if: You're building mobile applications, need in-app support capabilities, and require developer-friendly SDK integration with automation workflows.

Choose Hiver if: Your team is Gmail-centric, handles primarily email support, and wants simple collaboration features without complex mobile integration.

For teams needing modern customer communication without mobile complexity, Converge at $49/month flat rate provides comprehensive features without per-agent or per-user pricing complications.