Groove vs Helpshift

Groove and Helpshift serve different segments of the customer support market. Groove provides traditional helpdesk functionality for general business use, while Helpshift specializes in mobile-first support with gaming and app-focused features.

Your decision should be based on whether you need general helpdesk capabilities or mobile app-specific support features.

Groove delivers comprehensive email support with shared inboxes, knowledge base integration, and standard helpdesk workflows. It's designed for businesses handling general customer support across various industries.

Helpshift focuses on mobile app support with in-app messaging, push notifications, and features tailored for gaming companies. It includes specialized tools for app store review management and user engagement.

Groove offers broader business applicability, while Helpshift provides deep specialization for mobile app developers and gaming companies.

Groove uses transparent per-agent pricing at $16-$56 monthly, making it easy to calculate costs as your support team grows.

Helpshift employs custom pricing based on app users, features needed, and support volume. This can be cost-effective for high-volume mobile apps but lacks pricing transparency.

Groove offers predictable costs suitable for budget planning, while Helpshift's custom pricing requires sales discussions to determine actual costs.

Choose Groove for traditional business support with email-centric workflows. Choose Helpshift for mobile app support with gaming industry specialization.

Choose Groove if: You need general business support functionality, prefer transparent per-agent pricing, and handle primarily email-based customer service.

Choose Helpshift if: You're a mobile app developer or gaming company needing specialized in-app support features and can work with custom pricing models.

For teams wanting modern support features with straightforward pricing, Converge offers comprehensive functionality at $49/month flat rate.