Gorgias vs Zendesk Chat
Converge Team
Side-by-side comparison for 2026
| Feature | Gorgias | Zendesk Chat |
|---|---|---|
| Starting Price | From $360/mo | From $89/seat/mo |
| Best For | Ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities | Large support teams needing comprehensive ticketing integration |
| Standout Feature | Deep ecommerce integrations that allow agents to view orders, process refunds, and manage customer data without leaving the support platform | Deep integration with Zendesk Support platform |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.6/5 | 4.2 |
Gorgias and Zendesk Chat represent different approaches to customer support. Gorgias specializes in e-commerce with advanced Shopify integration, while Zendesk Chat offers enterprise-grade live chat as part of the broader Zendesk ecosystem.
With Gorgias rated 4.6/5 and Zendesk Chat at 4.2/5 on G2, both platforms serve different market segments with distinct pricing philosophies.
Feature Comparison
Gorgias excels in e-commerce-specific features like order management integration, automated responses based on customer purchase history, revenue attribution tracking, and sophisticated macros for common e-commerce scenarios.
Zendesk Chat provides robust live chat functionality with advanced routing, real-time visitor monitoring, proactive chat triggers, and seamless integration with Zendesk Support for ticket escalation. It's designed for high-volume enterprise environments.
The choice depends on specialization needs: Gorgias for e-commerce optimization versus Zendesk Chat for enterprise-scale live chat operations.
Pricing Comparison
Gorgias pricing ranges from $10 to $900 monthly, scaling with ticket volume and advanced features. Higher tiers include revenue attribution and advanced automation that can justify costs through increased sales.
Zendesk Chat offers a free tier for basic use, then scales from $0 to $59 per agent monthly. Enterprise features require higher tiers, but the pricing is more predictable for large teams.
Gorgias
Pros
- ✓ Excellent ecommerce platform integrations with order management capabilities
- ✓ Powerful automation and AI features that reduce manual work
- ✓ Unified inbox that consolidates all customer communications
Cons
- ✗ Pricing can become expensive for high-volume support teams
- ✗ Complex setup process for advanced automation rules
- ✗ Limited notification options for new tickets
Zendesk Chat
Pros
- ✓ Strong brand recognition
- ✓ Comprehensive support suite
- ✓ Good integrations
Cons
- ✗ Per-agent pricing gets expensive
- ✗ Limited to web chat only
- ✗ No social media messaging
Verdict
Choose Gorgias if you're an e-commerce business needing specialized automation and revenue tracking. Choose Zendesk Chat if you want enterprise-grade live chat with the option to expand into the full Zendesk suite.
Choose Gorgias if: You're an e-commerce business needing deep Shopify integration, automated order management, and tools designed to convert support interactions into sales.
Choose Zendesk Chat if: You need enterprise-grade live chat capabilities, plan to use other Zendesk products, or require advanced visitor monitoring and routing features.
Alternative: Consider Converge at $49/month flat rate for teams wanting professional live chat and support features without enterprise complexity or e-commerce specialization.
Looking for more options? Browse all 750+ platform comparisons, or see all Gorgias comparisons and all Zendesk Chat comparisons.