Gorgias vs Sendbird
Converge Team
Side-by-side comparison for 2026
| Feature | Gorgias | Sendbird |
|---|---|---|
| Starting Price | From $360/mo | From $399/mo |
| Best For | Ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities | Developers building custom in-app messaging experiences |
| Standout Feature | Deep ecommerce integrations that allow agents to view orders, process refunds, and manage customer data without leaving the support platform | Comprehensive SDK with voice, video, and messaging |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.6/5 | 4.3 |
Gorgias ($10-$900/mo, G2 4.6) is an ecommerce-focused customer service platform with deep Shopify integration, while Sendbird (Free-$999/mo, G2 4.4) specializes in in-app messaging and chat APIs for developers.
Feature Comparison
Gorgias provides ecommerce-specific features like order tracking, refund processing, and revenue attribution. Sendbird focuses on chat SDKs, real-time messaging APIs, and customizable in-app communication solutions.
Pricing Comparison
Gorgias pricing ranges from $10-$900/mo based on ticket volume and features. Sendbird offers a free tier with paid plans from $399-$999/mo based on monthly active users and feature requirements.
Gorgias
Pros
- ✓ Excellent ecommerce platform integrations with order management capabilities
- ✓ Powerful automation and AI features that reduce manual work
- ✓ Unified inbox that consolidates all customer communications
Cons
- ✗ Pricing can become expensive for high-volume support teams
- ✗ Complex setup process for advanced automation rules
- ✗ Limited notification options for new tickets
Sendbird
Pros
- ✓ Comprehensive SDK suite
- ✓ Excellent developer documentation
- ✓ Scalable infrastructure
Cons
- ✗ Expensive for small businesses
- ✗ Complex pricing structure
- ✗ Limited social media integrations
Verdict
Gorgias excels for ecommerce businesses requiring integrated order management and customer service automation, while Sendbird is superior for developers building custom chat experiences and in-app messaging features.
Choose Gorgias for comprehensive ecommerce customer service or Sendbird for custom in-app messaging development. For unified customer communication with simple pricing, Converge provides all-in-one messaging at $49/mo flat rate.
Looking for more options? Browse all 750+ platform comparisons, or see all Gorgias comparisons and all Sendbird comparisons.