Gorgias vs Reamaze
Converge Team
Side-by-side comparison for 2026
| Feature | Gorgias | Reamaze |
|---|---|---|
| Starting Price | From $360/mo | From $49/seat/mo |
| Best For | Ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities | Businesses needing traditional support channels with social media integration |
| Standout Feature | Deep ecommerce integrations that allow agents to view orders, process refunds, and manage customer data without leaving the support platform | Comprehensive e-commerce integrations |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.6/5 | 4.3 |
Gorgias and Reamaze both target growing businesses but with different strengths. Gorgias dominates ecommerce support with Shopify-native features, while Reamaze offers a broader customer engagement platform with built-in live chat and FAQ capabilities.
Both platforms maintain strong user ratings - Gorgias at 4.6/5 and Reamaze at 4.3/5 on G2 - but serve different business models and support workflows.
Feature Comparison
Gorgias specializes in ecommerce workflows with order lookup, return processing, and revenue tracking per conversation. Its automation rules can handle complex customer scenarios and integrate deeply with Shopify, BigCommerce, and Magento.
Reamaze takes a broader approach with built-in live chat, FAQ builder, and customer messaging. It includes social media monitoring, video chat capabilities, and a mobile app for on-the-go support. However, it lacks the specialized ecommerce features that make Gorgias powerful for online stores.
Both platforms support multiple channels, but Gorgias focuses on ecommerce touchpoints while Reamaze emphasizes real-time customer engagement across all business types.
Pricing Comparison
Gorgias pricing spans $10-$900/month based on ticket volume and features, making it scalable but potentially expensive for high-volume stores.
Reamaze uses straightforward per-user pricing from $15-$35/user monthly. For a 3-person team, Reamaze costs $45-$105/month, while Gorgias could range from $30-$200+ depending on ticket volume and plan features.
Gorgias
Pros
- ✓ Excellent ecommerce platform integrations with order management capabilities
- ✓ Powerful automation and AI features that reduce manual work
- ✓ Unified inbox that consolidates all customer communications
Cons
- ✗ Pricing can become expensive for high-volume support teams
- ✗ Complex setup process for advanced automation rules
- ✗ Limited notification options for new tickets
Reamaze
Pros
- ✓ User-friendly interface
- ✓ Good automation features
- ✓ Mobile app availability
Cons
- ✗ Per-user pricing gets expensive
- ✗ Limited messaging channel support
- ✗ No WhatsApp or Telegram integration
Verdict
Choose Gorgias if you're an ecommerce business needing deep order management and Shopify integration. Choose Reamaze if you want an all-in-one platform combining helpdesk, live chat, and knowledge base features.
Choose Gorgias if: You run an ecommerce business and need specialized order management, revenue tracking, and deep shopping platform integration.
Choose Reamaze if: You want an all-in-one customer engagement platform with live chat, FAQ management, and don't need specialized ecommerce features.
For teams wanting unified communication without complex pricing, Converge offers a flat $49/month for all features without per-user fees or ticket limits.
Looking for more options? Browse all 750+ platform comparisons, or see all Gorgias comparisons and all Reamaze comparisons.