Gorgias vs HubSpot Service Hub
Converge Team
Side-by-side comparison for 2026
| Feature | Gorgias | HubSpot Service Hub |
|---|---|---|
| Starting Price | From $360/mo | From $90/seat/mo |
| Best For | Ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities | Mid to large enterprises already using HubSpot's ecosystem who need comprehensive customer service management with deep CRM integration |
| Standout Feature | Deep ecommerce integrations that allow agents to view orders, process refunds, and manage customer data without leaving the support platform | Deep integration with HubSpot's full marketing, sales, and service ecosystem provides unmatched customer lifecycle visibility |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.6/5 | 4.4/5 |
Gorgias ($10-$900/mo, G2 4.6) specializes in ecommerce customer service with deep Shopify integration, while HubSpot Service Hub ($0-$130/agent, G2 4.4) provides comprehensive customer service within HubSpot's CRM ecosystem.
Feature Comparison
Gorgias offers ecommerce-specific features like order tracking, refund processing, and revenue attribution. HubSpot Service Hub provides ticketing, knowledge base, customer feedback tools, and seamless CRM integration.
Pricing Comparison
Gorgias scales from $10-$900/mo based on ticket volume. HubSpot Service Hub offers a free tier with basic features, then $45-$130/agent monthly for advanced functionality and automation.
Gorgias
Pros
- ✓ Excellent ecommerce platform integrations with order management capabilities
- ✓ Powerful automation and AI features that reduce manual work
- ✓ Unified inbox that consolidates all customer communications
Cons
- ✗ Pricing can become expensive for high-volume support teams
- ✗ Complex setup process for advanced automation rules
- ✗ Limited notification options for new tickets
HubSpot Service Hub
Pros
- ✓ Seamless integration with HubSpot CRM and marketing tools
- ✓ Comprehensive automation and workflow capabilities
- ✓ Robust reporting and analytics features
Cons
- ✗ Expensive per-agent pricing model can become costly
- ✗ Complex setup and learning curve for new users
- ✗ Many advanced features locked behind higher-tier plans
Verdict
Gorgias is superior for ecommerce-focused businesses requiring specialized order management features, while HubSpot Service Hub excels for companies already using HubSpot's CRM and marketing tools.
Choose Gorgias for dedicated ecommerce customer service or HubSpot Service Hub for integrated CRM-based support. For streamlined customer communication without complex integrations, Converge offers unified messaging at $49/mo flat rate.
Looking for more options? Browse all 750+ platform comparisons, or see all Gorgias comparisons and all HubSpot Service Hub comparisons.