Gladly vs JivoChat
Converge Team
Side-by-side comparison for 2026
| Feature | Gladly | JivoChat |
|---|---|---|
| Starting Price | From $180/seat/mo | From $19/seat/mo |
| Best For | Enterprise brands wanting people-centered customer service | Small businesses needing affordable multi-channel chat |
| Standout Feature | Unified customer timeline showing all interactions across channels | Affordable multi-channel support including WhatsApp and Telegram |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.7/5 | 4.5/5 |
Gladly ($180-$210/user) and JivoChat ($0-Custom) are customer support platforms with different pricing structures and feature focuses.
Feature Comparison
Gladly excels in customer timeline, conversation continuity, and personalized service features. JivoChat provides multi-channel communication, live chat, and basic CRM with omnichannel support.
Pricing Comparison
JivoChat starts free with custom enterprise pricing making it accessible for various budgets. Gladly's $180-$210/user pricing targets enterprise customers with premium support requirements.
Gladly
Pros
- ✓ People-centered approach
- ✓ Unified customer timeline
- ✓ All channels in one view
Cons
- ✗ Very expensive
- ✗ Enterprise-focused
- ✗ Overkill for small teams
JivoChat
Pros
- ✓ Free tier available
- ✓ Multi-channel support
- ✓ Good WhatsApp integration
Cons
- ✗ Per-agent pricing
- ✗ Limited free tier
- ✗ Basic automation
Verdict
JivoChat offers better value with free tier and affordable pricing, while Gladly provides premium customer-centric features for enterprise needs.
Choose JivoChat for affordable omnichannel support or Gladly for premium customer experience features. Consider Converge at $49/mo flat rate for comprehensive customer communication without per-user costs.
Looking for more options? Browse all 750+ platform comparisons, or see all Gladly comparisons and all JivoChat comparisons.