Front vs Textline
Converge Team
Side-by-side comparison for 2026
| Feature | Front | Textline |
|---|---|---|
| Starting Price | From $79/seat/mo | From $100/mo |
| Best For | Medium to large technology companies ($10M+ revenue) with complex customer service operations requiring advanced collaboration and automation | Small businesses needing simple SMS messaging |
| Standout Feature | AI-powered collaboration platform that transforms shared inboxes into intelligent team workspaces with real-time suggested responses and automated workflows | Streamlined SMS-only experience |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.7/5 | 4.2 |
Front ($25-$105/seat) and Textline ($39-$149/mo, SMS-focused) are customer communication platforms with different specializations - Front for team collaboration and Textline for SMS customer service.
Feature Comparison
Front provides shared inbox management, team collaboration, workflow automation, and multi-channel support. Textline specializes in SMS conversations, dedicated business phone numbers, team messaging, and SMS automation with customer service focus.
Pricing Comparison
Front ranges from $25-$105/seat for collaboration features. Textline costs $39-$149/mo for SMS-specific functionality with message volume limits.
Front
Pros
- ✓ Excellent team collaboration features with @mentions and internal comments
- ✓ Modern, intuitive interface familiar to email users
- ✓ Strong AI capabilities including real-time response suggestions
Cons
- ✗ Premium pricing that can be expensive for smaller teams
- ✗ Essential features locked behind higher-tier plans
- ✗ Single channel limitation on Starter plan
Textline
Pros
- ✓ Simple SMS-focused interface
- ✓ Good team collaboration features
- ✓ Reasonable pricing for SMS
Cons
- ✗ SMS only - no other channels
- ✗ Message limits with overage fees
- ✗ Limited automation capabilities
Verdict
Front offers better value for email-centric teams with shared inbox features, while Textline excels specifically in SMS customer support with dedicated phone numbers.
Choose Front for comprehensive team collaboration across channels or Textline for SMS-focused customer service. Consider Converge at $49/mo flat rate for unified communication without channel restrictions.
Looking for more options? Browse all 750+ platform comparisons, or see all Front comparisons and all Textline comparisons.