Front vs Missive
Converge Team
Side-by-side comparison for 2026
| Feature | Front | Missive |
|---|---|---|
| Starting Price | From $79/seat/mo | From $24/seat/mo |
| Best For | Medium to large technology companies ($10M+ revenue) with complex customer service operations requiring advanced collaboration and automation | Teams needing collaborative email management with basic chat features |
| Standout Feature | AI-powered collaboration platform that transforms shared inboxes into intelligent team workspaces with real-time suggested responses and automated workflows | Seamless team collaboration on email conversations |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.7/5 | 4.7 |
Front and Missive both tackle team email collaboration but with distinctly different approaches. Front offers enterprise-grade customer support features with advanced automation and analytics, while Missive focuses on real-time collaborative email editing and a more streamlined user experience.
Both platforms excel at eliminating email silos, but they serve different team sizes and use cases with varying complexity needs.
Feature Comparison
Front provides enterprise-level features including sophisticated workflow automation, detailed customer journey tracking, and comprehensive analytics dashboards. Its strength lies in complex rule-based routing, SLA management, and integration with 100+ business tools including CRMs and help desk platforms.
Missive differentiates itself with real-time collaborative email composition, allowing multiple team members to edit the same email simultaneously. It offers a cleaner, more intuitive interface with features like email scheduling, templates, and basic team collaboration tools, but lacks Front's advanced automation and reporting capabilities.
Front is built for customer support teams handling high volumes, while Missive serves teams that need collaborative email without the complexity of a full help desk solution.
Pricing Comparison
The pricing gap is significant: Front ranges from $25-$105 per seat monthly, while Missive costs just $14-$24 per user. For a 5-person team, Front costs $125-$525 monthly compared to Missive's $70-$120.
Front's higher pricing includes advanced features like detailed analytics, automation rules, and extensive integrations. Missive's lower cost reflects its focus on core collaborative email features without the enterprise-grade support tools.
Front
Pros
- ✓ Excellent team collaboration features with @mentions and internal comments
- ✓ Modern, intuitive interface familiar to email users
- ✓ Strong AI capabilities including real-time response suggestions
Cons
- ✗ Premium pricing that can be expensive for smaller teams
- ✗ Essential features locked behind higher-tier plans
- ✗ Single channel limitation on Starter plan
Missive
Pros
- ✓ Excellent team collaboration
- ✓ Clean, intuitive interface
- ✓ Good email management
Cons
- ✗ Limited messaging platform support
- ✗ Per-user pricing adds up
- ✗ No WhatsApp or Telegram integration
Verdict
Choose Front if you need comprehensive customer support features, advanced reporting, and can invest $25-$105/seat/month. Choose Missive if you want elegant collaborative email with real-time editing at $14-$24/user/month.
Choose Front if: You're running a customer support operation that needs advanced automation, detailed reporting, SLA tracking, and extensive third-party integrations.
Choose Missive if: You want elegant collaborative email functionality, real-time editing capabilities, and prefer a simpler, more affordable solution for team communication.
Alternative consideration: Converge's flat $49/month pricing could offer better value than Front's per-seat model for larger teams needing advanced features.
Looking for more options? Browse all 750+ platform comparisons, or see all Front comparisons and all Missive comparisons.