Front vs HubSpot Service Hub
Converge Team
Side-by-side comparison for 2026
| Feature | Front | HubSpot Service Hub |
|---|---|---|
| Starting Price | From $79/seat/mo | From $90/seat/mo |
| Best For | Medium to large technology companies ($10M+ revenue) with complex customer service operations requiring advanced collaboration and automation | Mid to large enterprises already using HubSpot's ecosystem who need comprehensive customer service management with deep CRM integration |
| Standout Feature | AI-powered collaboration platform that transforms shared inboxes into intelligent team workspaces with real-time suggested responses and automated workflows | Deep integration with HubSpot's full marketing, sales, and service ecosystem provides unmatched customer lifecycle visibility |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.7/5 | 4.4/5 |
Front ($25-$105/seat) and HubSpot Service Hub ($0-$130/agent) are customer support platforms with different approaches to team collaboration and CRM integration.
Feature Comparison
Front excels in shared inbox management, team collaboration, and workflow automation. HubSpot Service Hub provides integrated CRM, ticketing, knowledge base, and customer feedback tools with seamless sales and marketing alignment.
Pricing Comparison
HubSpot Service Hub offers a free tier with basic features and scales to $130/agent for advanced functionality. Front ranges from $25-$105/seat focusing on collaboration features.
Front
Pros
- ✓ Excellent team collaboration features with @mentions and internal comments
- ✓ Modern, intuitive interface familiar to email users
- ✓ Strong AI capabilities including real-time response suggestions
Cons
- ✗ Premium pricing that can be expensive for smaller teams
- ✗ Essential features locked behind higher-tier plans
- ✗ Single channel limitation on Starter plan
HubSpot Service Hub
Pros
- ✓ Seamless integration with HubSpot CRM and marketing tools
- ✓ Comprehensive automation and workflow capabilities
- ✓ Robust reporting and analytics features
Cons
- ✗ Expensive per-agent pricing model can become costly
- ✗ Complex setup and learning curve for new users
- ✗ Many advanced features locked behind higher-tier plans
Verdict
HubSpot Service Hub offers better value with free tier and comprehensive CRM integration, while Front excels in team collaboration and shared inbox management.
Choose HubSpot Service Hub for integrated CRM and sales alignment or Front for specialized team collaboration. Consider Converge at $49/mo flat rate for unified customer communication without complex integrations.
Looking for more options? Browse all 750+ platform comparisons, or see all Front comparisons and all HubSpot Service Hub comparisons.