Freshchat vs Tawk.to
Converge Team
Side-by-side comparison for 2026
| Feature | Freshchat | Tawk.to |
|---|---|---|
| Starting Price | From $49/seat/mo | From $58/mo |
| Best For | Large enterprises already using Freshworks products | Businesses needing free website live chat |
| Standout Feature | Deep integration with Freshworks CRM and helpdesk | Completely free with up to 15 agents and full features |
| Free Plan | ✓ | ✓ |
| G2 Rating | 4.2 | 4.5/5 |
Freshchat and Tawk.to target different segments of the customer support market. Freshchat, part of Freshworks' suite, offers enterprise-grade messaging, while Tawk.to democratizes live chat with its freemium model.
Both platforms have solid user ratings - Freshchat at 4.2/5 and Tawk.to at 4.5/5 on G2 - but their pricing and feature approaches differ significantly.
Feature Comparison
Freshchat provides advanced messaging capabilities including proactive campaigns, intelligent routing, and deep CRM integrations. It's built for businesses that need sophisticated customer journey management and detailed analytics.
Tawk.to excels at core live chat functionality with up to 15 agents, real-time visitor monitoring, and basic automation. Its mobile apps and customizable chat widgets make it accessible for businesses of all sizes.
The main distinction is complexity - Freshchat offers enterprise-level messaging orchestration while Tawk.to focuses on straightforward, effective live chat.
Pricing Comparison
Freshchat's pricing ranges from $15-$69 per agent monthly, scaling with advanced features like AI-powered bots and advanced analytics. This makes it expensive for larger teams but comprehensive for complex needs.
Tawk.to's free tier includes up to 15 agents and basic features. Premium add-ons like removing branding cost approximately $1 per hour, making it incredibly cost-effective for budget-conscious businesses.
Freshchat
Pros
- ✓ Part of Freshworks ecosystem
- ✓ Strong mobile app
- ✓ Good WhatsApp integration
Cons
- ✗ Per-agent pricing gets expensive
- ✗ Limited customization options
- ✗ Steep learning curve
Tawk.to
Pros
- ✓ Completely free
- ✓ Up to 15 agents
- ✓ Full-featured
Cons
- ✗ Website chat only
- ✗ No messaging platforms
- ✗ Branding on free plan
Verdict
Choose Freshchat if you need enterprise messaging features and can budget $15-$69 per agent monthly. Choose Tawk.to if you want to start free and only pay for premium features as needed.
Choose Freshchat if: You need enterprise messaging capabilities, advanced automation, and can justify $15-$69 per agent monthly for comprehensive customer engagement tools.
Choose Tawk.to if: You want to minimize costs, need basic live chat functionality, or prefer to scale premium features gradually based on usage.
For businesses wanting comprehensive features without per-agent pricing, Converge provides full customer communication capabilities at a flat $49 monthly rate.
Looking for more options? Browse all 750+ platform comparisons, or see all Freshchat comparisons and all Tawk.to comparisons.