Freshchat vs Reamaze
Converge Team
Side-by-side comparison for 2026
| Feature | Freshchat | Reamaze |
|---|---|---|
| Starting Price | From $49/seat/mo | From $49/seat/mo |
| Best For | Large enterprises already using Freshworks products | Businesses needing traditional support channels with social media integration |
| Standout Feature | Deep integration with Freshworks CRM and helpdesk | Comprehensive e-commerce integrations |
| Free Plan | ✓ | ✗ |
| G2 Rating | 4.2 | 4.3 |
Freshchat, part of the Freshworks suite, emphasizes modern messaging and AI-powered customer engagement, while Reamaze provides comprehensive helpdesk functionality with multi-channel support.
Freshchat targets businesses prioritizing conversational support and proactive customer engagement. Reamaze serves teams needing traditional helpdesk capabilities with advanced workflow automation.
Feature Comparison
Freshchat excels in conversational messaging with features like chatbots, proactive campaigns, and intelligent routing. Its AI capabilities include sentiment analysis and automated responses.
Reamaze focuses on traditional helpdesk strengths: comprehensive ticket management, SLA monitoring, customer satisfaction tracking, and detailed performance reporting. Its workflow automation is more flexible than Freshchat's bot-centric approach.
Freshchat leads in modern customer engagement and AI features, while Reamaze provides superior helpdesk management and customization options.
Pricing Comparison
Freshchat starts at $15/user/month for basic messaging features, scaling to $39/user/month for advanced AI and automation capabilities. Additional costs for premium integrations.
Reamaze pricing begins at $29/user/month for core features, reaching $69/user/month for enterprise functionality. Higher base cost but includes comprehensive helpdesk features.
Freshchat offers competitive pricing for messaging-focused teams, while Reamaze's higher cost reflects broader helpdesk capabilities.
Freshchat
Pros
- ✓ Part of Freshworks ecosystem
- ✓ Strong mobile app
- ✓ Good WhatsApp integration
Cons
- ✗ Per-agent pricing gets expensive
- ✗ Limited customization options
- ✗ Steep learning curve
Reamaze
Pros
- ✓ User-friendly interface
- ✓ Good automation features
- ✓ Mobile app availability
Cons
- ✗ Per-user pricing gets expensive
- ✗ Limited messaging channel support
- ✗ No WhatsApp or Telegram integration
Verdict
Choose Freshchat if you prioritize modern messaging experiences, AI-powered features, and integration with the broader Freshworks ecosystem. Choose Reamaze if you need comprehensive ticket management with detailed analytics and customizable workflows.
Choose Freshchat if: You prioritize modern messaging experiences, AI-powered customer engagement, proactive campaigns, and integration with other Freshworks products.
Choose Reamaze if: You need comprehensive helpdesk functionality, detailed reporting, flexible workflow automation, and don't mind higher costs for enterprise features.
For cost-conscious teams seeking comprehensive features, Converge at $49/month provides unlimited users and essential support capabilities without per-agent fees.
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