Freshchat vs LiveChat

Freshchat and LiveChat represent two different philosophies in customer support software. Freshchat, part of Freshworks' suite, emphasizes automation and AI-driven conversations, while LiveChat focuses on real-time human interactions with robust customization options.

Both platforms excel in their respective areas, but your choice depends on whether you prioritize automated efficiency or personalized customer engagement.

Freshchat shines with its Freddy AI chatbot, automated routing, and seamless integration with other Freshworks products. It handles high-volume inquiries efficiently through smart automation and provides solid mobile apps for agents on the go.

LiveChat excels in customization with extensive widget options, advanced chat routing, and powerful integrations with over 200 third-party tools. Its real-time visitor monitoring and detailed analytics give agents comprehensive customer context.

The key difference lies in approach: Freshchat automates first, then escalates to humans, while LiveChat prioritizes immediate human connection with automation as support.

Freshchat starts at $15 per agent per month for Growth plan, scaling to $69 for Pro with advanced features. This per-agent pricing makes it cost-effective for smaller teams but can become expensive as you scale.

LiveChat ranges from $20 to $149 per agent monthly, with most businesses needing the $41 Team plan for essential features. The higher price point reflects more advanced customization and integration capabilities.

For teams under 10 agents, Freshchat offers better value. Larger teams might find LiveChat's advanced features justify the premium pricing.

Choose Freshchat if you want strong automation features and AI capabilities at a lower price point. Choose LiveChat if you need advanced customization and don't mind paying premium prices for comprehensive features.

Choose Freshchat if: You want AI-powered automation, need tight integration with other Freshworks tools, or have budget constraints with a smaller team.

Choose LiveChat if: You prioritize extensive customization, need advanced analytics, or require deep integrations with your existing tech stack.

Consider Converge at $49/month flat rate if you want a simple, predictable pricing model without per-agent fees that can scale with your business growth.