Drift vs LiveAgent
Converge Team
Side-by-side comparison for 2026
| Feature | Drift | LiveAgent |
|---|---|---|
| Starting Price | From $2500/mo | From $49/seat/mo |
| Best For | Large enterprises with complex B2B sales processes | Traditional customer service teams needing comprehensive help desk functionality with phone support |
| Standout Feature | Advanced conversational AI and revenue acceleration | Comprehensive all-in-one platform combining help desk, live chat, and call center in a single solution |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.4 | 4.5/5 |
Drift and LiveAgent target different aspects of customer communication. Drift specializes in conversational marketing and sales automation with AI-powered chatbots, while LiveAgent provides comprehensive helpdesk functionality across multiple support channels.
The fundamental difference lies in Drift's focus on lead generation versus LiveAgent's emphasis on customer support efficiency.
Feature Comparison
Drift excels in conversational marketing with advanced chatbots, lead qualification, meeting scheduling, and sales pipeline integration. Their AI-powered features help convert website visitors into qualified leads through intelligent conversations.
LiveAgent focuses on support efficiency with ticketing, live chat, phone support, knowledge base, and social media management. Their gamification and automation features help support teams handle high volumes effectively.
Drift optimizes for revenue generation and lead conversion, while LiveAgent optimizes for customer satisfaction and support productivity.
Pricing Comparison
Drift starts at $2,500 monthly and scales to custom enterprise pricing, reflecting its position as a premium sales and marketing tool. With a 4.4/5 G2 rating, users value its lead generation capabilities despite the high cost.
LiveAgent offers exceptional value at $0-$69 per agent monthly with a 4.5/5 G2 rating. Their comprehensive feature set at this price point makes it accessible for businesses of all sizes.
The pricing difference is dramatic - Drift costs 36x more than LiveAgent's highest tier, targeting completely different use cases and budgets.
Drift
Pros
- ✓ Powerful conversational AI
- ✓ Strong B2B focus
- ✓ Advanced lead qualification
Cons
- ✗ Extremely expensive pricing
- ✗ Complex setup and learning curve
- ✗ Overkill for small businesses
LiveAgent
Pros
- ✓ Extensive feature set with 188+ capabilities
- ✓ Strong call center functionality with unlimited recordings
- ✓ Mature platform with robust reporting and analytics
Cons
- ✗ Per-agent pricing can become expensive for larger teams
- ✗ Complex interface may overwhelm users focused on messaging
- ✗ Social media integrations require additional fees on lower tiers
Verdict
Choose Drift if you prioritize sales automation and conversational marketing. Choose LiveAgent if you need comprehensive customer support at reasonable pricing.
Choose Drift if: You're focused on sales and marketing automation with budget for premium conversational marketing tools.
Choose LiveAgent if: You need reliable, comprehensive customer support functionality with excellent value for money.
Consider Converge at $49/month flat rate - bridging the gap with essential customer support features and reasonable pricing without the complexity of enterprise sales tools.
Looking for more options? Browse all 750+ platform comparisons, or see all Drift comparisons and all LiveAgent comparisons.