Dixa vs Gorgias
Converge Team
Side-by-side comparison for 2026
| Feature | Dixa | Gorgias |
|---|---|---|
| Starting Price | From $109/seat/mo | From $360/mo |
| Best For | Contact centers needing voice and digital channels | Ecommerce brands and online stores that need deep platform integrations and want to turn support conversations into sales opportunities |
| Standout Feature | Unified agent experience across voice and digital | Deep ecommerce integrations that allow agents to view orders, process refunds, and manage customer data without leaving the support platform |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.2/5 | 4.6/5 |
Dixa ($39-$139/agent, G2 4.4) is a conversational customer service platform focusing on unified agent experiences, while Gorgias ($10-$900/mo, G2 4.6) specializes in ecommerce customer service with deep Shopify integration.
Feature Comparison
Dixa provides unified agent workspace, conversation routing, and omnichannel support across voice, email, and messaging. Gorgias offers ecommerce-specific features like order tracking, refund processing, and revenue attribution.
Pricing Comparison
Dixa charges $39-$139 per agent per month based on feature requirements and channel access. Gorgias pricing ranges from $10-$900/mo based on ticket volume and features, making it more cost-effective for smaller ecommerce teams.
Dixa
Pros
- ✓ True omnichannel
- ✓ Good voice support
- ✓ Modern interface
Cons
- ✗ Per-agent pricing
- ✗ Expensive at scale
- ✗ 5+ seat minimum
Gorgias
Pros
- ✓ Excellent ecommerce platform integrations with order management capabilities
- ✓ Powerful automation and AI features that reduce manual work
- ✓ Unified inbox that consolidates all customer communications
Cons
- ✗ Pricing can become expensive for high-volume support teams
- ✗ Complex setup process for advanced automation rules
- ✗ Limited notification options for new tickets
Verdict
Dixa excels for businesses requiring unified omnichannel agent experiences and conversation management, while Gorgias is superior for ecommerce businesses needing integrated order management and customer service automation.
Choose Dixa for unified omnichannel customer service or Gorgias for comprehensive ecommerce support. For unified customer communication with simple pricing, Converge provides all-in-one messaging at $49/mo flat rate.
Looking for more options? Browse all 750+ platform comparisons, or see all Dixa comparisons and all Gorgias comparisons.