Deskpro vs Zendesk
Converge Team
Side-by-side comparison for 2026
| Feature | Deskpro | Zendesk |
|---|---|---|
| Starting Price | From $39/seat/mo | From $89/seat/mo |
| Best For | Enterprise teams and regulated industries needing comprehensive helpdesk functionality with advanced customization, compliance features, and multi-channel support | Large enterprises needing comprehensive ticketing with compliance requirements |
| Standout Feature | Deskpro Private enables AI-powered support for highly regulated industries with strict data sovereignty requirements | Industry-leading ticketing system with 1000+ integrations |
| Free Plan | ✗ | ✗ |
| G2 Rating | 4.3/5 | 4.3/5 |
Deskpro and Zendesk are both established customer support platforms with identical G2 ratings of 4.3/5 stars. While both offer comprehensive helpdesk solutions, they serve different market segments and have distinct pricing approaches.
Deskpro excels in enterprise and regulated industries with its on-premise deployment options, while Zendesk focuses on extensive integrations and cloud-first architecture.
Feature Comparison
Deskpro stands out with its on-premise deployment option, making it ideal for enterprises and regulated industries that need data control. Its customizable interface allows extensive tailoring to specific business needs.
Zendesk offers over 1000+ integrations and maintains HIPAA/SOC2 compliance for healthcare and security-conscious organizations. Its cloud-first approach provides scalability and ease of deployment.
Both platforms suffer from complex setup processes and per-agent pricing models that can become expensive as teams grow.
Pricing Comparison
Deskpro pricing ranges from $39-$99 per agent per month, while Zendesk costs $55-$169 per agent per month. Both use per-agent pricing models that scale costs directly with team size.
For larger teams, these per-agent fees can become prohibitively expensive. The complex setup requirements for both platforms may also require additional implementation costs.
Deskpro
Pros
- ✓ Highly customizable interface and workflows
- ✓ Strong automation and AI capabilities
- ✓ Comprehensive omnichannel support including voice
Cons
- ✗ High per-agent costs with minimum agent requirements
- ✗ Steep learning curve due to feature complexity
- ✗ Mobile app has performance and usability issues
Zendesk
Pros
- ✓ Industry-leading ticketing system with mature workflows
- ✓ Massive integration ecosystem with 1000+ apps
- ✓ Enterprise-grade security and compliance (HIPAA, SOC2)
Cons
- ✗ Per-agent pricing scales with team size
- ✗ Complex setup and configuration
- ✗ AI features require additional costs
Verdict
Choose Deskpro if you need on-premise deployment, work in regulated industries, or require extensive customization capabilities. Choose Zendesk if you prioritize extensive integrations and cloud-based flexibility with HIPAA/SOC2 compliance.
Choose Deskpro if: You need on-premise deployment, work in regulated industries, or require extensive customization with a lower starting price point.
Choose Zendesk if: You need extensive integrations, prefer cloud deployment, and require HIPAA/SOC2 compliance.
Alternative consideration: Converge offers up to 15 agents for a flat $49/month, eliminating per-agent pricing concerns that affect both Deskpro and Zendesk.
Looking for more options? Browse all 750+ platform comparisons, or see all Deskpro comparisons and all Zendesk comparisons.