Deskpro vs Sendbird
Converge Team
Side-by-side comparison for 2026
| Feature | Deskpro | Sendbird |
|---|---|---|
| Starting Price | From $39/seat/mo | From $399/mo |
| Best For | Enterprise teams and regulated industries needing comprehensive helpdesk functionality with advanced customization, compliance features, and multi-channel support | Developers building custom in-app messaging experiences |
| Standout Feature | Deskpro Private enables AI-powered support for highly regulated industries with strict data sovereignty requirements | Comprehensive SDK with voice, video, and messaging |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.3/5 | 4.3 |
Deskpro and Sendbird target different aspects of customer communication. Deskpro provides traditional helpdesk and ticketing solutions, while Sendbird specializes in in-app messaging and chat APIs for developers building custom communication experiences.
The decision hinges on whether you need a complete helpdesk solution or want to embed messaging capabilities directly into your application.
Feature Comparison
Deskpro offers comprehensive helpdesk functionality including ticket management, knowledge base, customer portals, and reporting. It's built for support teams who need to manage customer inquiries across multiple channels efficiently.
Sendbird provides messaging infrastructure through APIs and SDKs, enabling developers to build chat, voice, and video features directly into applications. It includes moderation tools, analytics, and scalable messaging infrastructure.
While Deskpro serves as a standalone support platform, Sendbird integrates into existing applications to add communication capabilities without building messaging infrastructure from scratch.
Pricing Comparison
Deskpro charges $39 to $99 per agent per month with all core helpdesk features included, making it straightforward to budget for support team growth.
Sendbird offers a freemium model starting free for basic usage, scaling up to $999 monthly for higher message volumes and advanced features. Pricing depends on monthly active users and message volume rather than agent count.
For traditional support teams, Deskpro's per-agent model is more predictable. For product teams building messaging into apps, Sendbird's usage-based pricing aligns better with user growth.
Deskpro
Pros
- ✓ Highly customizable interface and workflows
- ✓ Strong automation and AI capabilities
- ✓ Comprehensive omnichannel support including voice
Cons
- ✗ High per-agent costs with minimum agent requirements
- ✗ Steep learning curve due to feature complexity
- ✗ Mobile app has performance and usability issues
Sendbird
Pros
- ✓ Comprehensive SDK suite
- ✓ Excellent developer documentation
- ✓ Scalable infrastructure
Cons
- ✗ Expensive for small businesses
- ✗ Complex pricing structure
- ✗ Limited social media integrations
Verdict
Choose Deskpro if you need a full-featured helpdesk at $39-$99 per agent monthly. Choose Sendbird if you're building custom in-app messaging experiences and can work within their free to $999/month pricing tiers.
Choose Deskpro if: You need a complete helpdesk solution with ticketing, knowledge base, and customer portals for your support team.
Choose Sendbird if: You're developing applications that need embedded messaging capabilities and have technical resources to implement API-based solutions.
For teams wanting modern customer communication without the complexity of building custom messaging or managing per-agent costs, Converge provides an intuitive solution at $49/month flat rate with essential features ready to use.
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