CM.com vs JivoChat
Converge Team
Side-by-side comparison for 2026
| Feature | CM.com | JivoChat |
|---|---|---|
| Starting Price | From $83/seat/mo | From $19/seat/mo |
| Best For | Large enterprises and developers needing comprehensive CPaaS solutions with extensive API capabilities | Small businesses needing affordable multi-channel chat |
| Standout Feature | Comprehensive Communications Platform as a Service (CPaaS) with enterprise-grade infrastructure and extensive API capabilities | Affordable multi-channel support including WhatsApp and Telegram |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.7/5 | 4.5/5 |
CM.com and JivoChat represent different approaches to customer communication. CM.com offers enterprise-grade messaging infrastructure with API-first design, while JivoChat provides user-friendly live chat with integrated phone support.
With CM.com's higher 4.7/5 G2 rating versus JivoChat's 4.5/5, the platforms serve different business needs: enterprise messaging solutions versus accessible small business chat tools.
Feature Comparison
CM.com excels in SMS marketing, WhatsApp Business API, and voice messaging with robust developer tools. It's designed for businesses that need programmable communication infrastructure and enterprise-scale messaging.
JivoChat focuses on website live chat, visitor monitoring, and phone system integration. It's built for businesses that want to add chat support quickly without technical complexity or developer resources.
CM.com requires technical expertise to fully utilize, while JivoChat prioritizes ease of use and quick deployment for non-technical teams.
Pricing Comparison
CM.com offers a free tier but scales to custom enterprise pricing based on message volume and features used. The pricing model reflects its API-first, usage-based approach to communication services.
JivoChat starts completely free for basic features and moves to custom pricing for advanced functionality, making it more predictable for small businesses planning their communication costs.
CM.com's value increases with scale and technical integration, while JivoChat provides immediate value for businesses needing simple chat functionality.
CM.com
Pros
- ✓ Extensive channel coverage including voice and SMS
- ✓ Robust API-first architecture for developers
- ✓ Enterprise-grade infrastructure with high uptime
Cons
- ✗ Complex pricing structure with multiple add-on costs
- ✗ Steep learning curve for smaller teams
- ✗ Limited transparency in pricing details
JivoChat
Pros
- ✓ Free tier available
- ✓ Multi-channel support
- ✓ Good WhatsApp integration
Cons
- ✗ Per-agent pricing
- ✗ Limited free tier
- ✗ Basic automation
Verdict
Choose CM.com if you need enterprise messaging infrastructure, API integrations, and can handle complex setup requirements. Choose JivoChat if you want simple live chat implementation with phone support and prefer user-friendly interfaces.
Choose CM.com if: You need enterprise messaging infrastructure, have technical resources for API integration, and require programmable communication at scale.
Choose JivoChat if: You want simple live chat setup, need phone integration, and prefer user-friendly tools over technical complexity.
For businesses wanting professional messaging without enterprise complexity, Converge at $49/month flat rate bridges the gap with easy setup and comprehensive communication features.
Looking for more options? Browse all 750+ platform comparisons, or see all CM.com comparisons and all JivoChat comparisons.