Birdeye vs Whelp
Converge Team
Side-by-side comparison for 2026
| Feature | Birdeye | Whelp |
|---|---|---|
| Starting Price | From $299/mo | From $79/seat/mo |
| Best For | Large enterprises needing comprehensive reputation management | SMEs and businesses needing comprehensive omnichannel support with AI automation |
| Standout Feature | Advanced reputation monitoring and management | AI-powered chatbot that can automate up to 60% of customer inquiries with advanced sentiment analysis |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.4 | N/A |
Birdeye and Whelp serve different aspects of customer relationship management. Birdeye positions itself as a comprehensive reputation management and customer experience platform with messaging capabilities, while Whelp focuses specifically on customer communication through messaging channels and WhatsApp Business integration.
The decision between these platforms depends on whether you need broad reputation management tools or specialized messaging-focused customer service capabilities.
Feature Comparison
Birdeye offers extensive reputation management features including review monitoring across 150+ sites, automated review invitations, sentiment analysis, and social media listening. Its messaging capabilities are part of a broader customer experience suite.
Whelp specializes in customer service messaging with WhatsApp Business API, Instagram Direct Messages, Facebook Messenger integration, and intelligent chatbot routing. Its unified inbox and automation focus on efficient customer service workflows.
Both platforms provide mobile applications, but Birdeye emphasizes reputation monitoring and review management, while Whelp optimizes for rapid customer service response and messaging channel management.
Pricing Comparison
Birdeye typically starts around $299/month with pricing based on locations and feature sets. The comprehensive nature of reputation management tools justifies higher pricing for businesses needing full customer experience management.
Whelp offers more focused pricing around $39/month per user for messaging capabilities, with additional WhatsApp Business API costs. The pricing model is more straightforward for teams primarily needing customer service messaging.
Consider your primary needs - reputation management requires broader investment, while dedicated customer service messaging offers more predictable costs for communication-focused teams.
Birdeye
Pros
- ✓ Comprehensive reputation management
- ✓ Strong analytics and reporting
- ✓ Multi-location support
Cons
- ✗ Very expensive pricing
- ✗ Complex interface
- ✗ Steep learning curve
Whelp
Pros
- ✓ Comprehensive omnichannel support across major platforms
- ✓ Strong AI automation capabilities with up to 60% inquiry automation
- ✓ Free plan available for small teams
Cons
- ✗ Per-agent pricing can become expensive for larger teams
- ✗ Limited G2 reviews and ratings for social proof
- ✗ Additional fees for some integrations like WhatsApp on lower tiers
Verdict
Choose Birdeye if you need comprehensive reputation management, review automation, and customer experience analytics alongside messaging. Choose Whelp if you prioritize dedicated customer service messaging, social media integration, and WhatsApp Business communication efficiency.
Choose Birdeye if: You need comprehensive reputation management, review automation, and customer experience analytics across multiple locations or business units.
Choose Whelp if: You prioritize efficient customer service messaging, need WhatsApp Business integration, or focus primarily on real-time customer communication rather than reputation management.
For teams seeking focused customer communication without reputation management complexity, Converge delivers essential messaging and support features at $49/month flat rate, providing cost-effective omnichannel communication without additional per-location or per-agent fees.
Looking for more options? Browse all 750+ platform comparisons, or see all Birdeye comparisons and all Whelp comparisons.