Birdeye vs Kayako

Birdeye and Kayako address completely different aspects of customer relationship management. Birdeye is a comprehensive reputation management and customer experience platform focused on reviews, surveys, and local business visibility, while Kayako is a traditional customer service platform centered on help desk operations and support ticket management.

These platforms rarely compete directly since Birdeye focuses on customer experience and reputation, while Kayako handles ongoing customer service and support workflows.

Birdeye excels in reputation management with automated review requests, review response management, and comprehensive analytics on customer sentiment. It includes survey tools, social media monitoring, and local listing management to boost online presence.

Kayako focuses on customer service operations with robust ticketing systems, conversation management, and multi-channel support including email, chat, and phone. It provides workflow automation, SLA management, and comprehensive reporting for support teams.

The platforms serve different stages of the customer journey: Birdeye handles reputation and experience management, while Kayako manages ongoing support and service delivery.

Birdeye typically starts around $299/month for small businesses, with pricing based on business size, locations, and feature requirements. Enterprise plans can reach $1000+ monthly, reflecting its comprehensive reputation management capabilities.

Kayako uses straightforward per-agent pricing at $15/month per agent, making it more predictable for support teams. Total costs depend on team size rather than business complexity or location count.

The pricing reflects different value propositions: Birdeye charges for business growth and reputation tools, while Kayako charges for support team capacity and service delivery.

Choose Birdeye if you need comprehensive reputation management, review generation, and customer experience insights for local business growth. Choose Kayako if you require traditional customer service capabilities with ticket management and multi-channel support operations.

Choose Birdeye if: You're a local business prioritizing online reputation, customer experience management, and need comprehensive review and survey tools for business growth.

Choose Kayako if: You need dedicated customer service capabilities with traditional help desk workflows and don't require reputation management features.

For businesses seeking modern customer communication that bridges experience and support, Converge provides unified messaging and feedback tools at $49/month flat rate - combining essential customer interaction features without complex pricing structures.