Acquire vs Trengo

Acquire and Trengo serve different segments of the customer communication market. Acquire focuses on video-first customer support with co-browsing and screen sharing capabilities, targeting businesses that need visual problem-solving. Trengo emphasizes multi-channel messaging consolidation, bringing WhatsApp, SMS, email, and social media into a unified workspace.

The fundamental difference lies in communication approach: Acquire prioritizes real-time visual interaction for complex support scenarios, while Trengo streamlines asynchronous messaging across multiple channels for efficiency and scale.

Acquire's standout features include HD video chat, co-browsing, screen sharing, and file transfer capabilities. It excels in scenarios requiring visual problem-solving, such as technical support, product demonstrations, or complex troubleshooting. The platform also offers voice calling and traditional chat as fallback options.

Trengo focuses on channel consolidation with native integrations for WhatsApp Business API, Instagram, Facebook Messenger, SMS, and email. Its strength lies in team collaboration features, automated routing, and maintaining conversation context across different channels and team members.

Acquire wins for visual support needs, while Trengo dominates in multi-channel messaging management and team efficiency.

Acquire typically starts around $500-1000+ per month for small teams, with pricing based on concurrent sessions and feature sets. Video capabilities and co-browsing features command premium pricing, making it expensive for larger teams.

Trengo begins at €15 per user monthly for basic features, scaling to €25-45 per user for advanced automation and WhatsApp Business API access. The per-user model makes costs predictable but can become expensive for larger teams.

Acquire's session-based pricing can be cost-effective for teams with sporadic high-touch support needs, while Trengo's per-user pricing suits consistent daily usage patterns.

Choose Acquire if you need video-based customer support, co-browsing capabilities, or handle complex technical issues requiring visual assistance. Choose Trengo if you prioritize multi-channel messaging efficiency, WhatsApp Business integration, or need to consolidate various communication channels.

Choose Acquire if: You provide technical support requiring visual assistance, need co-browsing capabilities, or handle complex products that benefit from video demonstrations and screen sharing.

Choose Trengo if: You need to manage multiple messaging channels efficiently, require strong WhatsApp Business integration, or want to consolidate team communications in a unified inbox.

For teams seeking straightforward customer communication without premium video features or complex channel management, Converge offers essential functionality at $49/month flat rate, eliminating per-user cost scaling.