Acquire vs JivoChat

Acquire and JivoChat target different aspects of customer communication. Acquire focuses on video-first customer engagement with co-browsing and screen sharing capabilities, while JivoChat emphasizes multi-channel messaging across social platforms and traditional communication methods.

The choice depends on whether visual collaboration or comprehensive channel coverage better serves your customer engagement strategy.

Acquire's standout feature is its video-first approach with HD video calls, screen sharing, and co-browsing capabilities that enable visual problem-solving. Its digital customer engagement platform excels in complex technical support scenarios.

JivoChat provides comprehensive messaging coverage across WhatsApp, Facebook Messenger, Telegram, email, and phone calls. Its unified inbox and real-time visitor monitoring create seamless multi-channel experiences.

Use case alignment: Acquire suits businesses needing visual support for complex products, while JivoChat serves companies prioritizing broad channel accessibility and social media engagement.

Acquire's pricing starts higher due to its specialized video and co-browsing infrastructure, with plans typically beginning around $500/month for small teams. The premium reflects advanced visual engagement capabilities.

JivoChat offers more accessible pricing at $19/agent/month with all core features included, plus a free plan for up to 5 agents. This makes it significantly more affordable for growing businesses.

Value proposition: Acquire justifies premium pricing with unique visual capabilities, while JivoChat provides broader accessibility with standard messaging features at competitive rates.

Choose Acquire if you need video-first support, co-browsing capabilities, and visual customer engagement tools. Choose JivoChat if you prioritize multi-channel messaging, social media integration, and affordable scalability.

Choose Acquire if: You need video calling, screen sharing, and co-browsing for complex technical support or high-value customer interactions requiring visual collaboration.

Choose JivoChat if: You want comprehensive multi-channel messaging, social media integration, and cost-effective scaling without specialized video requirements.

For teams needing both messaging and advanced features without premium pricing, Converge offers comprehensive capabilities at $49/month flat rate with no per-agent fees or feature restrictions.