JivoChat vs Sprinklr
Converge Team
Side-by-side comparison for 2026
| Feature | JivoChat | Sprinklr |
|---|---|---|
| Starting Price | From $19/seat/mo | From $249/seat/mo |
| Best For | Small businesses needing affordable multi-channel chat | Large enterprises and Fortune 100 companies needing comprehensive social media management with advanced governance, compliance, and multi-channel customer service capabilities |
| Standout Feature | Affordable multi-channel support including WhatsApp and Telegram | Enterprise-grade AI platform trained on billions of data points with support for 30+ channels and advanced governance features for highly regulated industries |
| Free Plan | ✓ | ✗ |
| G2 Rating | 4.5/5 | 4.1/5 |
JivoChat and Sprinklr operate in completely different leagues. JivoChat offers accessible live chat solutions starting free, while Sprinklr is an enterprise social media management platform starting at $249/user/month.
This comparison helps determine whether you need simple customer chat or comprehensive social media customer experience management.
Feature Comparison
JivoChat specializes in live chat widgets, visitor monitoring, and basic multi-channel messaging. It's perfect for websites wanting to capture leads and provide immediate customer support.
Sprinklr is a comprehensive social media management platform with advanced customer experience tools, social listening, content management, and AI-powered analytics. It handles complex omnichannel strategies across multiple brands and regions.
JivoChat integrates with popular business tools and CRMs, while Sprinklr offers enterprise-grade integrations with major social platforms, marketing automation, and business intelligence systems.
Pricing Comparison
JivoChat starts free for basic live chat functionality, with paid plans offering unlimited chats and advanced features. Custom pricing accommodates larger organizations without per-user fees.
Sprinklr pricing begins at $249/user/month for social media management, scaling to custom enterprise pricing for comprehensive customer experience suites. Implementation and training costs add significantly to total investment.
The price difference is substantial - JivoChat serves small to medium businesses, while Sprinklr targets large enterprises with dedicated social media teams.
JivoChat
Pros
- ✓ Free tier available
- ✓ Multi-channel support
- ✓ Good WhatsApp integration
Cons
- ✗ Per-agent pricing
- ✗ Limited free tier
- ✗ Basic automation
Sprinklr
Pros
- ✓ Comprehensive enterprise-grade platform with advanced AI capabilities
- ✓ Supports 30+ social and messaging channels including WhatsApp, Telegram, Instagram, and Discord
- ✓ Robust governance features with approval workflows and audit trails
Cons
- ✗ Expensive per-seat pricing at $249/seat/month ($199 billed annually)
- ✗ Complex implementation that can take months to complete
- ✗ Steep learning curve requiring significant training and support
Verdict
Choose JivoChat for straightforward live chat and small team budgets. Choose Sprinklr for enterprise social media management and omnichannel customer experience.
Choose JivoChat if: You need simple live chat functionality, have limited budgets, or run a small to medium-sized business.
Choose Sprinklr if: You manage multiple social media channels, need enterprise-grade analytics, or handle complex omnichannel customer experiences.
Consider Converge at $49/month flat rate for teams wanting customer engagement tools without the complexity or enterprise pricing of comprehensive platforms.
Looking for more options? Browse all 750+ platform comparisons, or see all JivoChat comparisons and all Sprinklr comparisons.