Hiver vs Whelp
Converge Team
Side-by-side comparison for 2026
| Feature | Hiver | Whelp |
|---|---|---|
| Starting Price | From $35/seat/mo | From $79/seat/mo |
| Best For | Organizations heavily invested in Gmail who primarily handle email support | SMEs and businesses needing comprehensive omnichannel support with AI automation |
| Standout Feature | Native Gmail integration and shared mailbox management | AI-powered chatbot that can automate up to 60% of customer inquiries with advanced sentiment analysis |
| Free Plan | ✓ | ✓ |
| G2 Rating | 4.6 | N/A |
Hiver transforms Gmail into a collaborative helpdesk, while Whelp offers an omnichannel customer support platform. Both solutions target teams seeking streamlined customer communication, but their approaches differ significantly.
Hiver excels at Gmail-based workflows for teams already embedded in Google Workspace, whereas Whelp provides a standalone platform with broader channel integration capabilities.
Feature Comparison
Hiver's strength lies in its Gmail integration, offering shared inboxes, collision detection, and email templates directly within Gmail. It includes basic automation, SLA management, and customer satisfaction surveys.
Whelp provides live chat, WhatsApp Business integration, voice support, and social media management. Its automation capabilities are more advanced, featuring chatbots, auto-assignment, and workflow triggers.
Hiver focuses on email-centric support teams, while Whelp caters to businesses requiring multi-channel customer engagement with sophisticated routing and escalation rules.
Pricing Comparison
Hiver starts at $15/user/month for basic features, scaling to $59/user/month for advanced capabilities. Pricing increases with team size and feature requirements.
Whelp offers more flexible pricing starting around $39/month for small teams, with per-agent costs varying based on channel usage and feature access.
Consider implementation costs: Hiver requires minimal setup for Gmail users, while Whelp may need more configuration for multi-channel integration.
Hiver
Pros
- ✓ Seamless Gmail integration
- ✓ Easy setup for Gmail users
- ✓ Good email management features
Cons
- ✗ Limited to Gmail ecosystem
- ✗ No modern messaging channels
- ✗ Expensive per-user pricing
Whelp
Pros
- ✓ Comprehensive omnichannel support across major platforms
- ✓ Strong AI automation capabilities with up to 60% inquiry automation
- ✓ Free plan available for small teams
Cons
- ✗ Per-agent pricing can become expensive for larger teams
- ✗ Limited G2 reviews and ratings for social proof
- ✗ Additional fees for some integrations like WhatsApp on lower tiers
Verdict
Choose Hiver if your team lives in Gmail and needs seamless Google Workspace integration. Choose Whelp if you require comprehensive omnichannel support with advanced automation features.
Choose Hiver if: Your team primarily handles email support through Gmail and values seamless Google Workspace integration with minimal learning curve.
Choose Whelp if: You need comprehensive omnichannel support with advanced automation, chatbots, and social media integration capabilities.
For teams seeking a cost-effective alternative, consider Converge at $49/month flat rate - offering essential customer support features without per-agent pricing complexity.
Looking for more options? Browse all 750+ platform comparisons, or see all Hiver comparisons and all Whelp comparisons.