Groove HQ vs Userlike
Converge Team
Side-by-side comparison for 2026
| Feature | Groove HQ | Userlike |
|---|---|---|
| Starting Price | From $20/seat/mo | From $90/mo |
| Best For | Small businesses needing simple email-based customer support | European companies requiring GDPR compliance |
| Standout Feature | Collision detection to prevent duplicate responses | Built-in video calling functionality |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.5 | 4.3 |
Groove HQ and Userlike serve different market segments with distinct pricing models. Groove HQ offers comprehensive helpdesk functionality with per-agent pricing, while Userlike focuses on live chat and messaging with flat-rate team pricing in Euros.
Both platforms maintain solid reputations - Groove HQ with a 4.5 G2 rating and Userlike at 4.3 - but their geographic focus and feature sets appeal to different business needs.
Feature Comparison
Groove HQ provides complete helpdesk functionality including email ticketing, knowledge base, automation rules, and comprehensive reporting. Its collision detection and smart routing excel in email-heavy environments.
Userlike specializes in live chat and messaging with advanced chat routing, proactive messaging, and detailed visitor tracking. Their chat widget customization and operator efficiency tools are industry-leading.
While Groove HQ offers basic chat functionality, Userlike's chat features are far superior. Conversely, Groove HQ's email ticketing and knowledge base capabilities exceed Userlike's basic ticket management.
Pricing Comparison
Groove HQ uses per-agent pricing from $16-$56/agent/month, making costs predictable but potentially expensive for larger teams. Features scale with price tiers.
Userlike charges €90-€360/month for team access (roughly $95-$380), covering multiple operators regardless of team size. This flat-rate model benefits larger chat teams significantly.
For a 5-person team, Groove HQ costs $80-$280/month while Userlike costs €90-€360/month. For larger teams, Userlike's flat pricing becomes increasingly attractive.
Groove HQ
Pros
- ✓ Simple, clean interface
- ✓ Good for small teams
- ✓ Affordable entry-level pricing
Cons
- ✗ Limited advanced features
- ✗ No modern messaging integrations
- ✗ Basic automation capabilities
Userlike
Pros
- ✓ Strong European presence
- ✓ GDPR compliant
- ✓ Good WhatsApp integration
Cons
- ✗ Expensive operator-based pricing
- ✗ Limited customization
- ✗ Fewer integrations than competitors
Verdict
Choose Groove HQ if you need full helpdesk capabilities with ticketing and knowledge base. Choose Userlike if you prioritize live chat excellence and prefer predictable team-based pricing.
Choose Groove HQ if: You need comprehensive customer support infrastructure with email ticketing, knowledge base, and detailed automation capabilities.
Choose Userlike if: Live chat is your primary support channel and you want advanced messaging features with predictable team pricing.
For businesses seeking straightforward customer communication without complex pricing structures, Converge offers essential support tools at $49/month flat rate.
Looking for more options? Browse all 750+ platform comparisons, or see all Groove HQ comparisons and all Userlike comparisons.