Front vs Sendbird
Converge Team
Side-by-side comparison for 2026
| Feature | Front | Sendbird |
|---|---|---|
| Starting Price | From $79/seat/mo | From $399/mo |
| Best For | Medium to large technology companies ($10M+ revenue) with complex customer service operations requiring advanced collaboration and automation | Developers building custom in-app messaging experiences |
| Standout Feature | AI-powered collaboration platform that transforms shared inboxes into intelligent team workspaces with real-time suggested responses and automated workflows | Comprehensive SDK with voice, video, and messaging |
| Free Plan | ✗ | ✓ |
| G2 Rating | 4.7/5 | 4.3 |
Front ($25-$105/seat) and Sendbird (Free-$999/mo) target different use cases - Front for team collaboration and Sendbird for in-app messaging and chat SDK integration for developers.
Feature Comparison
Front provides shared inbox management, team collaboration, and workflow automation for support teams. Sendbird offers chat SDK, in-app messaging, video calling, moderation tools, and analytics for building chat functionality into applications.
Pricing Comparison
Front ranges $25-$105/seat for team features. Sendbird offers free tier with usage limits, scaling to $999/mo for enterprise chat infrastructure with high message volumes.
Front
Pros
- ✓ Excellent team collaboration features with @mentions and internal comments
- ✓ Modern, intuitive interface familiar to email users
- ✓ Strong AI capabilities including real-time response suggestions
Cons
- ✗ Premium pricing that can be expensive for smaller teams
- ✗ Essential features locked behind higher-tier plans
- ✗ Single channel limitation on Starter plan
Sendbird
Pros
- ✓ Comprehensive SDK suite
- ✓ Excellent developer documentation
- ✓ Scalable infrastructure
Cons
- ✗ Expensive for small businesses
- ✗ Complex pricing structure
- ✗ Limited social media integrations
Verdict
Front offers better value for team support workflows, while Sendbird excels in providing chat infrastructure for applications with comprehensive SDK and API support.
Choose Front for team collaboration or Sendbird for building chat into applications. Consider Converge at $49/mo flat rate for unified communication without development complexity.
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