Freshchat vs Userlike

Freshchat and Userlike represent two different philosophies in customer messaging. Freshchat, part of the Freshworks suite, offers agent-based pricing starting at $15 per agent monthly, while Userlike takes a flat-rate approach with plans from €90 to €360 monthly regardless of team size.

Both platforms excel in live chat, but their target markets and feature sets diverge significantly, making the choice dependent on your specific business needs and team structure.

Freshchat shines with its Freddy AI chatbot, advanced routing rules, and seamless integration with Freshworks CRM. The platform offers robust mobile apps and supports WhatsApp Business API integration out of the box.

Userlike focuses on European data privacy standards with GDPR compliance, offers excellent customization options for chat widgets, and provides superior analytics dashboards. Their Message Center consolidates all conversations across channels effectively.

While both support multiple languages, Userlike's German roots show in their attention to European market needs, whereas Freshchat's strength lies in its ecosystem integration and AI capabilities.

Freshchat's per-agent pricing ($15-$69/agent/month) works well for smaller teams but can become expensive as you scale. Their Growth plan at $39/agent includes most essential features, while Estate at $69/agent adds advanced reporting.

Userlike's flat-rate model (€90-€360/month) becomes increasingly cost-effective with larger teams. Their Team plan at €90 supports up to 4 agents, while Business at €180 offers up to 15 agents, making it attractive for growing support teams.

For teams with 5+ agents, Userlike often provides better value, while smaller teams might find Freshchat's entry-level pricing more accessible.

Choose Freshchat if you need deep CRM integration, have a small team, or want advanced automation features. Choose Userlike if you have a larger team, prefer German engineering, or need unlimited agent access within your plan.

Choose Freshchat if: You need tight CRM integration, have fewer than 5 agents, or want advanced AI features and automation capabilities.

Choose Userlike if: You have a larger team, prioritize European data standards, or need unlimited agent access without per-seat costs.

For teams seeking a middle ground with transparent pricing, Converge offers a flat $49/month plan that eliminates per-agent fees while providing essential customer messaging features.